Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Holston House Nashville is a boutique hotel located in the vibrant heart of downtown Nashville. Inspired by art-deco design, this unique hotel offers a blend of historic architecture and modern luxury. Guests enjoy a memorable stay amidst stylish spaces that feature marble fixtures, leather and velvet accents, and Music City touches such as record players. The hotel boasts a rooftop pool, the chic Heirloom lounge, and premium guest rooms providing a high-end experience. Positioned steps from iconic landmarks like the Ryman Auditorium, live music venues, and major sports and entertainment districts, Holston House Nashville embodies the creative spirit for which the city is famous.
The hotel cultivates an environment that supports luxury and design-driven hospitality. Its team members deliver personalized guest experiences that emphasize a high-touch approach in a culturally rich urban setting. Working at Holston House Nashville means joining a luxury boutique destination where employee contributions in guest service are valued and critical to maintaining the hotel's reputation for excellence.
As a Front Desk Agent at Holston House Nashville, you will be the ultimate ambassador for the hotel, responsible for creating first and lasting impressions that define the guest experience. This role combines the art of warm welcomes, smooth check-ins, and friendly farewells with operational precision. You will be at the forefront of guest interactions, ensuring every visitor feels welcomed and cared for from the moment they arrive until their departure.
The ideal candidate thrives in a fast-paced environment where they juggle numerous responsibilities such as managing reservations, coordinating guest requests, handling check-ins and check-outs, and resolving issues promptly with a positive and solution-oriented attitude. Communication skills are paramount; you will engage confidently and clearly with guests, team members, and departments to keep all operations running smoothly.
This position is perfect for individuals who take pride in going above and beyond to make every stay unforgettable, turning potential challenges into seamless solutions with quick thinking and problem-solving savvy. Mastery in multitasking and organization ensures the front desk operates efficiently to support an exceptional hospitality experience.
Holston House Nashville offers an attractive benefits package for full-time employees after an initial waiting period, including daily pay options, medical, dental, and vision coverage, disability income protection, life insurance, paid time off, assistance programs, and retirement plans. Working here means becoming part of a vibrant workplace culture that values dedication, creativity, and professionalism in the luxury hospitality industry.
The hotel cultivates an environment that supports luxury and design-driven hospitality. Its team members deliver personalized guest experiences that emphasize a high-touch approach in a culturally rich urban setting. Working at Holston House Nashville means joining a luxury boutique destination where employee contributions in guest service are valued and critical to maintaining the hotel's reputation for excellence.
As a Front Desk Agent at Holston House Nashville, you will be the ultimate ambassador for the hotel, responsible for creating first and lasting impressions that define the guest experience. This role combines the art of warm welcomes, smooth check-ins, and friendly farewells with operational precision. You will be at the forefront of guest interactions, ensuring every visitor feels welcomed and cared for from the moment they arrive until their departure.
The ideal candidate thrives in a fast-paced environment where they juggle numerous responsibilities such as managing reservations, coordinating guest requests, handling check-ins and check-outs, and resolving issues promptly with a positive and solution-oriented attitude. Communication skills are paramount; you will engage confidently and clearly with guests, team members, and departments to keep all operations running smoothly.
This position is perfect for individuals who take pride in going above and beyond to make every stay unforgettable, turning potential challenges into seamless solutions with quick thinking and problem-solving savvy. Mastery in multitasking and organization ensures the front desk operates efficiently to support an exceptional hospitality experience.
Holston House Nashville offers an attractive benefits package for full-time employees after an initial waiting period, including daily pay options, medical, dental, and vision coverage, disability income protection, life insurance, paid time off, assistance programs, and retirement plans. Working here means becoming part of a vibrant workplace culture that values dedication, creativity, and professionalism in the luxury hospitality industry.
Job Requirements
- high school diploma or equivalent
- previous hotel experience preferred
- knowledge of hotel management software
- computer proficiency including Microsoft Office
- excellent communication skills
- strong customer service orientation
- ability to manage multiple tasks concurrently
Job Qualifications
- high school diploma or equivalent
- experience in hotel or related field preferred
- familiarity with hotel management software
- proficiency in Microsoft Office suite
- strong interpersonal and communication skills
- ability to multitask effectively under pressure
- problem-solving and critical thinking abilities
Job Duties
- greet guests warmly and provide exceptional customer service
- manage guest check-ins and check-outs efficiently
- handle guest requests and resolve issues promptly
- maintain accurate reservation and billing records
- coordinate with other hotel departments to ensure smooth operations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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