Holiday Inn Express & Suites Oklahoma City Downtown Bricktown - Front Desk Agent

Holiday Inn Express & Suites Bricktown of Oklahoma City is a modern hotel situated near the picturesque Bricktown Canal and conveniently located off I-235 and I-40. Our hotel is a popular choice for group travelers and government employees due to its strategic location close to major business hubs such as Continental Resources, GE Oil and Gas Research Center, Tapstone Energy, Devon Energy, and the OKC Convention Center. Beyond business, our guests enjoy easy access to renowned attractions including White Water Bay, Frontier City, the Oklahoma City Zoo, the Oklahoma City Science Museum, the Young Family Athletic Center, the National Cowboy and Western Heritage Museum, and the University of Oklahoma. Additionally, cultural spots like the Oklahoma City National Memorial, Oklahoma City Museum of Art, the Paycom Center, Chickasaw Bricktown Ballpark, and the Boathouse District are all within walking distance.

Our hotel offers an excellent guest experience with modern amenities including free hot breakfast, 24-hour fitness center, on-site parking, and free Wi-Fi. Each guest room is comfortably furnished with plush bedding, 42-inch TVs, microwaves, mini-fridges, and Keurig coffee makers to ensure a convenient and relaxing stay.

We are currently seeking a dedicated Front Desk Agent to join our team. This full-time role places you at the heart of our guest experience, where you will be the friendly face and primary point of contact for our visitors. As a Front Desk Agent, you will master the art of warm welcomes, efficient check-ins, and courteous farewells, ensuring every interaction contributes to a memorable stay. You will be responsible for managing reservations, responding to guest inquiries, handling requests promptly, and smoothly coordinating with other departments to meet guest needs.

This role requires excellent communication skills, the ability to multitask effectively, and a calm demeanor under pressure. You will need to think quickly on your feet to address challenges and turn potential issues into positive guest experiences. Familiarity with hotel management software and the Microsoft Office suite is essential to efficiently handle bookings and financial transactions.

We value a supportive, family-like work environment where team members celebrate monthly successes through team-building activities and events. At Holiday Inn Express & Suites Bricktown, you will find a workplace where you can grow professionally and feel a true sense of belonging.

After an initial waiting period, full-time employees are eligible for a competitive benefits package, including medical, dental, and vision coverage, disability income, life insurance, paid time off, an employee assistance program, and a 401k retirement plan. We also proudly offer daily pay options.

If you have a passion for hospitality and enjoy creating lasting first impressions through outstanding guest service, this opportunity at Holiday Inn Express & Suites Bricktown is the perfect place to advance your career.