HK Bakery - Bakery Associate / Barista (Full-Time)

Halekulani is a prestigious luxury hotel and resort known for its exceptional hospitality, exquisite dining experiences, and a commitment to guest satisfaction. Located in a prime destination, Halekulani has earned a stellar reputation for blending Hawaiian tradition with modern elegance to create memorable stays for visitors from around the world. The hotel prides itself on high standards of service and quality, offering guests a unique environment where comfort, culture, and culinary excellence meet.

The Bakery Associate role at Halekulani is a vital part of the Food & Beverage team, aimed at enhancing every guest's experience within the boulangerie and associated dining areas. This position involves providing outstanding guest service while expertly preparing and serving a variety of coffee, tea, juice, and bakery items, ensuring all offerings meet the hotel's exacting standards. A Basket Associate contributes not only by executing service duties but also by maintaining the cleanliness, organization, and effective operation of the bakery section including kitchen equipment and display areas.

As a Bakery Associate, you will engage directly with guests, taking orders with a friendly and professional demeanor and utilizing suggestive selling techniques to enhance guest satisfaction and sales. You will also prepare specialty coffee and beverages, retrieve bakery products, replenish displays, and handle packaging with attention to detail and a commitment to upholding Halekulani's branding standards. This role demands an understanding of bakery products and beverage characteristics, effective communication skills to assist guests accurately, and a proactive approach in anticipating guest needs while maintaining a positive atmosphere.

Working closely under the supervision of the Bakery Supervisor and the Food & Beverage management team, this position requires strong organizational skills, the ability to multi-task in a fast-paced environment, and a genuine passion for hospitality. Essential responsibilities include assisting with opening and closing duties, maintaining sanitation and cleanliness in assigned work areas, monitoring inventory and ordering supplies in a timely fashion, and resolving any guest complaints courteously to ensure guest satisfaction．

The Bakery Associate must also be physically capable of standing and walking for extended periods, lifting items up to 50 pounds occasionally, and performing repetitive motions. Familiarity with point-of-sale (P.O.S.) systems is important for managing transactions and settlement processes efficiently. Additionally, the role involves responding knowledgeably to guest inquiries about hotel services, local attractions, and amenities, further enhancing the guest experience.

This is a full-time opportunity ideal for individuals passionate about food service and guest relations, offering a dynamic environment within one of Hawaii’s most iconic hotels. Prior experience in restaurant service and guest relations are preferred, with vocational training or equivalent education considered a plus. Applicants must hold or be able to obtain a state Liquor Commission Card as required by law. The hotel's culture emphasizes teamwork, attention to detail, and maintaining high standards of quality and professionalism at all times.