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Hiring Event for Retail Store Manager 1st May FITCHBURG John Fitch Hwy
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $60,000.00 - $100,000.00
Work Schedule
Standard Hours
Benefits
employee stock ownership program (ESOP)
Competitive salary pay
Bonus earnings
Automatic raises
Career advancement opportunities
Culture of care and excellence
Health benefits for Full Time employees
Job Description
Arch Telecom is a well-established telecommunications company committed to delivering exceptional wireless communication services and innovative technology solutions to its customers. With a strong emphasis on customer satisfaction and community engagement, Arch Telecom has built a reputation for providing reliable coverage and cutting-edge products tailored to meet the evolving needs of individuals and businesses alike. Headquartered in Fitchburg, Massachusetts, Arch Telecom prides itself on fostering an inclusive, supportive workplace culture that values diversity and allows employees to thrive both personally and professionally.
The Retail Store Manager (RSM) role at Arch Telecom is a pivotal leadership position responsible for drivin... Show More
The Retail Store Manager (RSM) role at Arch Telecom is a pivotal leadership position responsible for drivin... Show More
Job Requirements
- Be at least 18 years of age
- Wireless sales experience
- High school degree or GED
- Ability to stand for long periods of time
- Ability to lift objects weighing up to 25lbs
- Reliable transportation
- Full time (45 hours) availability
Job Qualifications
- High school degree or GED
- Prior wireless sales experience
- Strong leadership skills
- Excellent communication skills
- Ability to manage operational, financial and performance aspects of a retail store
- Experience in coaching and developing a team
- Proficient with digital tools and technology demonstrations
Job Duties
- Lead by example demonstrating all the things it takes for your team to head to the top
- Demonstrate how to help customers pick up right where they left off in their shopping journey whether online, through Customer Care or in-store
- Explore individual needs and provide hands-on demonstrations of the latest technology in-store
- Ensure your store meets or exceeds sales goals by overseeing all store functions from sales and inventory to implementation of new store programs and initiatives
- Sell to find personalized solutions beyond the device and service plan including unique accessories and Internet of Things (IoT) devices
- Maintain store appearance and operations at optimal levels
- Use digital tools to demonstrate network coverage, plans, and troubleshoot device and account issues
- Complete trainings on in-store experience, new skills and processes, knowledge of systems and reference resources
- Build relationships and partner with employees across channels to collectively own the customer experience and resolve issues
- Identify and handoff small business leads
- Develop strong peer relationships creating accountability for company success
- Promote a positive and fun work environment while providing first class customer experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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