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Hiring Event for Retail Associate Manager 24thApril PHEASANT LANE MALL

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $12.00 - $15.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

employee stock ownership program (ESOP)
Competitive hourly pay
Bonus earnings
Automatic raises
Career advancement opportunities
Culture of care and excellence
Health benefits for Full Time employees

Job Description

Arch Telecom is a nationally recognized wireless preferred retailer with over 200 retail stores spread across the United States. Established in 1993, Arch Telecom has built a strong reputation for delivering superior wireless products and exceptional customer service. The company prides itself on offering the latest technology in wireless communications, positioning itself as a leader in the retail wireless industry. Arch Telecom emphasizes a customer-centric approach, ensuring that their team provides solutions and services that meet and exceed customer expectations. Their commitment to quality service and innovative technology has made them a trusted name in wireless retail for decades.

At Arch Telecom, the Retail Associate Manager (RAM) role is a critical part of the retail team designed to bring the company’s brand and core values to life. This position is not only about selling but also about being a brand ambassador who ignites energy and excitement in the store environment. RAMs work in a fast-paced, engaging atmosphere where meeting the needs of customers is paramount. The role involves building meaningful relationships with customers by understanding their unique requirements and guiding them through the selection of wireless products, from devices to cutting-edge Internet of Things (IOT) technologies.

The RAM position at Arch Telecom is a learning and growth opportunity where individuals work closely with the Retail Store Manager to develop necessary skills in customer service, operational excellence, coaching, and team leadership. Responsibilities include assisting with daily store operations, coaching team members, and driving sales while maintaining high standards of customer satisfaction. The role demands proficiency in using digital tools to enhance the customer experience, such as network coverage demonstrations and account troubleshooting.

Candidates who thrive in this role demonstrate leadership qualities, the ability to succeed in a sales-driven environment, and a passion for educating customers about wireless technology. Effective communication skills, operational management capabilities, and prior wireless sales experience are highly valued. Arch Telecom offers its employees competitive hourly wages, bonus earnings, automatic raises upon achieving performance milestones, and opportunities for career advancement. The company also promotes a culture of care and excellence and provides health benefits to full-time employees.

Arch Telecom is committed to fostering diversity and inclusion, recognizing that a diverse workforce enriches the company’s connection to the communities it serves. This commitment creates a workplace where employees can bring their authentic selves and contribute to a superior customer and employee experience. The hiring event scheduled for April 17th, 2026, from 11:00 AM to 4:00 PM at 310 Daniel Webster Hwy Space 222, Nashua NH, invites applicants to explore this exciting employment opportunity and become part of the Arch Telecom team.

Job Requirements

  • Be at least 18 years of age
  • High school degree or GED
  • Ability to stand for long periods of time
  • Ability to lift objects weighing up to 25lbs
  • Reliable transportation
  • Full time availability (40 hours)

Job Qualifications

  • High school degree or GED
  • Prior wireless sales experience preferred
  • Strong leadership skills
  • Excellent communication skills
  • Proficiency with digital tools
  • Ability to work in a fast-paced sales environment
  • Effective operational and performance management skills
  • Team-oriented mindset
  • Passion for customer education and technology

Job Duties

  • Learn and build proficiency in customer service
  • Provide best in class customer experience and build loyalty
  • Assist customers picking up their shopping journey across channels
  • Explore individual customer needs and demonstrate latest technology
  • Sell personalized solutions including devices, services, and accessories
  • Guide customers through purchasing with thoughtful questions and expertise
  • Assist Retail Store Manager in daily operations and coaching
  • Use digital tools to demonstrate network coverage and plan benefits
  • Complete training on systems, processes, and new skills
  • Build partnerships with employees across channels
  • Resolve customer issues to create seamless experience
  • Identify and handoff small business leads
  • Develop strong peer relationships supporting company success
  • Maintain a positive and fun environment while providing first-class service

Job Criteria

Experience

Mid Level (3-7 years)


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