Hinterland Host

Green Bay, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $11.75 - $16.25

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and development programs

team meals

Job Description

Hinterland is a distinguished establishment recognized for its exceptional and innovative approach in the craft brewed beer and dining industry. As a company dedicated to delivering not just a meal but a memorable journey and experience, Hinterland places significant emphasis on the quality and conduct of its team. This dedication is reflected in its commitment to employing a team of highly skilled, knowledgeable, ethical, and upstanding staff members who contribute to maintaining the highest level of service excellence across all facets of its operation. The culture at Hinterland is built on fostering a positive and productive work environment where a... Show More

Job Requirements

Reservation software knowledge
Familiarity with paging system
Experience using tablet computer
Positive, can-do attitude and willing customer service approach
Good interpersonal communication skills
Ability to multi-task effectively
Comfortable working in fast-paced environment
Ability to work in a standing position for extended periods up to 8 hours
Ability to safely lift and maneuver trays and containers weighing up to 25 pounds

Job Qualifications

Positive, can-do attitude and willing customer service approach
Good interpersonal communication skills
Ability to multi-task
Comfortable working in face-paced environment
Able to work in a standing position for long periods of time (up to 8 hours)
Able to safely lift and easily maneuver trays of food and containers weighing up to 25 pounds

Job Duties

Create and contribute to a positive, productive work environment with a can-do attitude and customer-centric approach
Perform work and care of guests with purpose, enthusiasm and a sense of fun and adventure
Treat others and conduct oneself with respect and care
Perform opening duties according to Front of House Side Work Checklist
Attend shift line-up in attentive, engaged manner, requesting clarifications as needed
Review reservations to understand expected business during shift and plan accordingly
Note and prepare for any special considerations including special seating requests, table arrangements, circumstances, celebrations, allergies, culinary requests, etc.
Work in collaboration with the MOD (Manager on Duty) to designate shift section assignments
Prepare dining room for service including table set up such as linens, silverware, glassware, candles, etc.
Ensure dining room is neat, orderly and clean for service
Welcome guests as they enter in a warm and friendly manner, engaging them personably and opening/holding doors whenever possible
Inquire with guests in a friendly manner if they have a reservation
Confirm reservation/table availability and guide the guest accordingly
Note any special considerations for party
Offer to take guests' coats and hang them appropriately according to assigned number
In collaboration with MOD, control guest volume according to appropriate rate of throughput for scheduled staff in FOH (Front of House) and kitchen
In the event of a wait list, inform guest of estimated wait time
Escort guest(s) to assigned table or bar/waiting area as appropriate
Assign table to appropriate server and communicate any special considerations for assigned party, being sure to receive confirmation acknowledgment from server
Utilize paging system to notify server as necessary
Answer phones in a warm, friendly manner to take reservations or appropriately respond to customers needs
Accurately enter reservations in reservation system including capturing all related information including any special considerations
Introduce menus to guests, answer questions about beverages, menu items, and other applicable restaurant functions and services as requested
Monitor and observe guests experience to ensure guests are satisfied with beverages, food and service and respond promptly and courteously to address any problems, alerting the server appropriately
Engage MOD in any issues that require additional attention or escalation
Recognize, learn and use the names of frequent/regular guests
Actively look for opportunities to exceed service standards and deliver an exceptional customer experience
As able, assist Servers in serving food or beverages to guests
Remove used service ware and glassware from tables or counters, and take them to dish station for cleaning as able
Clear and clean tables after guests have finished dining as able
Re-set tables according to subsequent reservations
Communicate with bussers regarding table re-setting needs/priority
Thank guests for their patronage and invite them to return
Complete side work according to Front of House Side Work Checklist
Maintain general knowledge of beer, wine, beverage and food menu
Attend and participate in all scheduled team meetings as required
Participate in Hinterland Training & Development Program
Seek, identify and share suggestions for improvement to manager

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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