Hilton Miami Dadeland Hotel - Starbucks Shift Lead-Restaurant 4

Hilton Miami Dadeland is a premier 4-star hotel located in South Miami, offering guests a sophisticated and comfortable environment enriched with modern amenities. Nestled with views of a serene lake and featuring a lush garden and a shared lounge, the hotel promises a memorable experience whether guests are staying for business or leisure. The property boasts a fitness center, a 24-hour front desk, ATM services, and luggage storage, all designed to facilitate convenience and comfort. Each air-conditioned room includes free WiFi, a private bathroom, a wardrobe, a desk, and a flat-screen TV, making it an ideal choice for those seeking comprehensive accommodation services in the Miami area. As part of the Hilton brand, the hotel is committed to delivering exceptional guest service and maintaining an inviting atmosphere that caters to diverse traveler needs.

The role of a Starbucks Shift Lead at Hilton Miami Dadeland is integral to upholding the hotel’s high standards in its food and beverage department. This position operates within the bustling environment of the hotel’s Starbucks facilities and other food and beverage areas, helping to steer the daily operations toward financial and service excellence. Reporting directly to the Starbucks Manager, the Shift Lead is entrusted with many responsibilities that center on guest satisfaction, quality assurance, team leadership, and operational efficiency.

As a Starbucks Shift Lead, you will serve as a leader and a frontline ambassador for the brand. Your role involves preparing and serving high-quality beverages and food items to guests, aligning with established procedures to maintain consistency and control costs. You will be expected to exhibit an exceptionally friendly and customer-centric attitude, fostering positive interactions that enhance the guest experience. Maintaining cleanliness and organization, performing pre- and post-shift tasks, and ensuring all side work is completed efficiently will be vital components of your daily routine.

Additionally, the Shift Lead plays a key role in staff training, scheduling, and recruitment. You will assist department heads and general managers in these areas, emphasizing effective training techniques and efficient labor cost management. Conducting pre-shift meetings to prepare your team and participating in inventory management to minimize loss are other significant duties that contribute to the smooth functioning of the Starbucks outlet.

Beyond operational tasks, this role involves active participation in promotional initiatives and maintaining a professional image at all times. This is a dynamic position suited to individuals who thrive in a fast-paced setting, are detail-oriented, and have a passion for providing excellent service. With a minimum requirement of one year of supervisory or management experience in food and beverage, the ideal candidate will demonstrate leadership qualities, a warm personality, and a commitment to quality. Working as a Starbucks Shift Lead at Hilton Miami Dadeland offers not only an opportunity to grow your career but also to be part of a reputable international hospitality brand dedicated to excellence and guest satisfaction.