Hilton Garden Inn West 35th Street - Night Audit Manager OEM

The Hilton Garden Inn West 35th Street is a vibrant urban hotel located in the heart of New York City, steps away from the 34th Street/Herald Square subway station. This prime location offers guests easy access to renowned landmarks such as Macy's, the Empire State Building, Madison Square Garden, and Times Square. The hotel prides itself on providing a fast-paced yet welcoming environment for both guests and staff. With amenities like a hot breakfast service, a lobby bar offering light bites, and seamless connections to major transit hubs, the Hilton Garden Inn West 35th Street caters to travelers seeking convenience and comfort in a bustling metropolitan setting. The energetic atmosphere makes it an ideal workplace for team members who thrive in dynamic surroundings and enjoy delivering exceptional guest service within one of New York's busiest neighborhoods.

The Night Audit Manager at Hilton Garden Inn West 35th Street plays an essential role in ensuring that the Front Office operates smoothly and efficiently through the overnight hours. This management position requires overseeing front desk functions with a focus on attentiveness, friendliness, and courteous guest interaction to provide outstanding service before and during guests' stays. The individual in this role is responsible not only for maintaining high standards of quality service but also for maximizing room revenue and occupancy by monitoring daily operations closely. As a management-level associate, the Night Audit Manager is expected to dedicate the necessary time to complete responsibilities thoroughly, including any required overtime.

Key responsibilities for the Night Audit Manager include supervising the Night Audit process, managing guest service personnel, and ensuring compliance with Aimbridge Hospitality's standard operating procedures. This position demands leadership skills to motivate, coach, and discipline staff while maintaining employee morale and training. Additionally, the manager is tasked with handling guest requests, problems, and complaints with professionalism and efficiency, following up to ensure guest satisfaction. Financial acuity is important in this role as it involves analyzing rate efficiency, managing billing, and working closely with accounting for payroll and other financial reconciliations. The role also requires coordinating meetings, conducting performance appraisals, and maintaining accurate reports and logs.

The successful candidate will demonstrate strong problem-solving abilities, maintaining composure under pressure while effectively communicating with coworkers and guests. Proficiency with Windows operating systems and company-approved software such as spreadsheets and word processing applications is necessary. A valid driver’s license is also required. This role is vital in upholding the Hilton Garden Inn West 35th Street’s reputation for excellent service and operational excellence during overnight shifts, fostering a positive work environment, and supporting the overall guest experience.