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Hilton Garden Inn New Orleans Convention Center - Front Desk Assistant Manager OEM
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k plan
Daily Pay
Job Description
Aimbridge Hospitality is a leading global hospitality management company committed to creating memorable guest experiences through exceptional service and operational excellence. Specializing in hotel management, this organization prides itself on fostering a warm, welcoming environment where guests feel valued and cared for. With a portfolio that spans various reputable hotels, Aimbridge Hospitality is dedicated to driving revenue growth, enhancing guest satisfaction, and maintaining the highest standards of service within the hospitality industry.
The role of Front Desk Assistant Manager OEM at Aimbridge Hospitality is pivotal within the front office operations. This position involves working closely with the Front De... Show More
The role of Front Desk Assistant Manager OEM at Aimbridge Hospitality is pivotal within the front office operations. This position involves working closely with the Front De... Show More
Job Requirements
- 2-year college degree with 3 or more years of related experience or 4-year college degree with at least 1 year of related experience
- 3-5 years of progressive experience in a hotel or related field preferably with supervisory experience
- effective in handling stressful high-pressure situations while maintaining composure and objectivity
- compliance with certification requirements may include food handlers alcohol awareness cpr and first aid
Job Qualifications
- 2-year college degree with 3 or more years of related experience or 4-year college degree with at least 1 year of related experience
- 3-5 years of progressive hotel experience preferably with supervisory roles
- strong customer service and communication skills
- ability to handle high-pressure situations with composure
- knowledge of hotel management software and front desk operations
- certifications in food handling, alcohol awareness, CPR, and first aid preferred
Job Duties
- greet guests warmly and ensure efficient check-in and check-out processes
- motivate, coach, and lead the front desk team
- handle guest complaints and resolve issues promptly
- manage room revenue and occupancy rates
- maintain organized front desk operations and accurate records
- ensure compliance with safety and certification standards
- coordinate with other hotel departments for seamless guest service
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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