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Hilton Garden Inn Chicago Midway Airport - Operations Supervisor
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $20.00
Work Schedule
Flexible
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
The Hilton Garden Inn Midway Airport Chicago is a premier hotel located just two blocks from Chicago's Midway Airport and conveniently adjacent to a rapid transit train station. This strategic location provides guests seamless access to downtown Chicago's major attractions such as Navy Pier and the Willis Tower via the Orange Line rapid transit train. The hotel specializes in offering comfortable accommodations coupled with modern amenities including free Wi-Fi, 24-hour free shuttle service to the airport and train station, an on-site Garden Grille and Bar serving American classics, a Pavilion lounge for relaxing drinks, and the Pavilion Pantry for convenient... Show More
Job Requirements
- High school diploma or equivalent
- 2 to 3 years of progressive hotel or related experience
- Valid driver's license
- Ability to convey information clearly
- Quick and accurate decision-making skills
- Ability to remain composed under pressure
- Strong problem-solving skills
- Initiative and anticipation in job duties
- Effective communication and listening skills
- Basic financial literacy
- Ability to handle guest objections and disputes
- Maintain professional grooming and attendance
- Ability to comply with company policies
- Ability to work in a team-oriented environment
- Ability to handle cash and secure assets
- Familiarity with hotel operational systems
- Willingness to perform additional duties and training
- Ability to drive safely for company business
- High level of integrity and responsibility
Job Qualifications
- At least 2 to 3 years of progressive experience in a hotel or related field
- High school diploma or equivalent
- Valid driver's license for applicable state
- Ability to convey information and ideas clearly
- Ability to evaluate and select among alternative courses of action quickly and accurately
- Ability to work well under stress and handle guest disputes successfully
- Initiative in job performance, anticipating needs
- Maintain composure and objectivity under pressure
- Effective at handling workplace problems including prevention and resolution
- Ability to assimilate complex information from disparate sources
- Effective listening and understanding of concerns from co-workers and guests
- Ability to work with and understand financial information and arithmetic
Job Duties
- Approach all encounters with guests and associates in a friendly, service-oriented manner
- Maintain regular attendance in compliance with Aimbridge Hospitality standards
- Maintain high standards of personal appearance and grooming, including wearing proper uniform and name tag
- Maintain a friendly and warm demeanor at all times
- Comply with Aimbridge Hospitality standards to encourage safe and efficient hotel operations
- Establish and maintain good communication and teamwork with associates and departments
- Monitor VIP and special guest requests and be familiar with in-house groups
- Execute all phases of the front desk computer system and checklist
- Be familiar with the PMS system used in the hotel
- Monitor and follow up on cash overages and shortages among relevant staff
- Enforce all Aimbridge Hospitality policies
- Ensure employees are attentive, friendly, and courteous to guests and colleagues
- Assist in preparation of staff schedules respecting business forecasts and wage control
- Assist food and beverage, front desk, and housekeeping departments based on need
- Assist in training new hires and current associates
- Ensure associates follow Aimbridge Hospitality standards
- Be familiar with emergency procedures and respond appropriately
- Assist in monthly inventories and reconciliations
- Follow up on accidents, guest complaints, and problems promptly
- Answer guest inquiries professionally and timely
- Help maintain productivity at or above budgeted standards
- Perform additional duties or attend trainings as required
- Access back of house and sensitive areas with responsibility
- Handle cash, prepare deposits, and secure bank
- Occasionally interact with guests and colleagues unsupervised
- Control access to sensitive hotel areas including safe, master keys, and secured cabinets
- Drive safely on company business
- Maintain a high level of trust and responsibility
- Represent the company with good reputation and sound judgment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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