Hilton Experienced Front Desk Supervisor

Ascent Hospitality is a distinguished hotel management company known for its extensive portfolio of hotels and a robust pipeline of new property developments and acquisitions. Rooted in a people-centric philosophy rather than just focusing on numbers, Ascent Hospitality prioritizes creating memorable experiences not only for their guests but also for their team members. The company fosters a culture that emphasizes collaboration, respect, and service excellence. It seeks individuals who are passionate about hospitality, strong communicators who grasp the needs of others, and innovative leaders who embrace challenges and change. This commitment to people and service excellence makes Ascent Hospitality a progressive and dynamic workplace for those aspiring to develop a career in the hospitality industry.

The role of Front Desk Supervisor at Ascent Hospitality is a critical leadership position responsible for overseeing front desk operations to ensure the highest level of guest satisfaction and operational efficiency. This role involves direct supervision of the front office team, providing guidance and training to deliver superior customer service, and ensuring that all operational standards align with company and brand requirements. The Front Desk Supervisor plays a pivotal role in managing reservations, guest check-ins and check-outs, and handling guest interactions in a professional and timely manner. This individual supports a positive work environment by motivating team members, managing staff performance, and helping drive revenue through effective sales techniques and room upselling.

In addition to managing daily operations, the Front Desk Supervisor is instrumental in the recruitment, training, and development of front office staff, ensuring the team is well-equipped to exceed guest expectations. The position demands excellent organizational skills, keen attention to detail, and the ability to manage multiple priorities amidst a fast-paced environment. The candidate must demonstrate strong communication skills, leadership qualities, and a thorough knowledge of hospitality operations. There is an emphasis on adherence to Marriott standards and compliance with local, state, and federal regulations.

Ascent Hospitality offers a competitive salary package along with comprehensive benefits including health, dental, vision, and life insurance, a 401(k) plan with employer matching, paid time off, uniforms for most positions, and a team member hotel discount program. This position provides an excellent opportunity for hospitality professionals seeking a rewarding career with a reputable company committed to employee growth and guest satisfaction.