Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Night Shifts
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k plan
Job Description
Hilton Arlington is a distinguished hotel located in Arlington, renowned for its exceptional hospitality and prime location near popular attractions such as Six Flags Over Texas and AT&T Stadium. Guests at Hilton Arlington enjoy a comfortable stay with amenities including free WiFi, an outdoor swimming pool, and well-appointed rooms equipped with a fridge, coffee maker, flat-screen TVs, and private bathrooms with complimentary toiletries and hairdryers. The hotel prides itself on providing an inviting atmosphere where guests can relax and experience the best of Texas regional cuisine at the on-site R Bar & Grill, known for its diverse menu and quality service. With room service available upon request and a buffet breakfast served every morning, Hilton Arlington ensures a seamless and enjoyable guest experience from arrival to departure.
We are currently seeking a dedicated Front Desk Agent to join our team. This full-time position offers shifts that vary between 7:00 AM to 3:30 PM or 3:00 PM to 11:30 PM, providing flexibility and a dynamic work environment. The Front Desk Agent serves as the ultimate ambassador for Hilton Arlington, being the first and last point of contact for our guests. This role is essential in creating an outstanding guest experience by delivering warm welcomes, efficient check-ins and check-outs, and attentive service throughout the guests' stay.
The ideal candidate will have prior hotel experience, with Hilton experience preferred, demonstrating a commitment to excellence and a passion for hospitality. Key responsibilities include managing reservations, handling guest inquiries and requests, and maintaining smooth communication with other departments to ensure all guest needs are met promptly and professionally. The position requires a quick-thinking problem solver who can navigate challenges with ease, ensuring that every guest interaction is positive and memorable.
The role demands strong multitasking skills, balancing front desk operations such as processing payments, coordinating with housekeeping, and updating guest information with precision and care. Familiarity with hotel management software and proficiency in Microsoft Office is important to succeed in this position. The Front Desk Agent must also be a communication champion, able to convey information clearly and confidently to guests and team members alike.
In addition to the rewarding work environment and opportunity to be part of the Hilton brand, employees who successfully complete the initial waiting period become eligible for a competitive benefits package. This package includes daily pay options, medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan.
This opportunity is perfect for hospitality professionals who thrive in a fast-paced, guest-focused setting and are eager to contribute to a team dedicated to delivering superior service. If you are looking to advance your career in the hotel industry with a globally recognized leader, Hilton Arlington welcomes your application. Join us and become part of a team that values excellence, respect, and memorable guest experiences every day.
We are currently seeking a dedicated Front Desk Agent to join our team. This full-time position offers shifts that vary between 7:00 AM to 3:30 PM or 3:00 PM to 11:30 PM, providing flexibility and a dynamic work environment. The Front Desk Agent serves as the ultimate ambassador for Hilton Arlington, being the first and last point of contact for our guests. This role is essential in creating an outstanding guest experience by delivering warm welcomes, efficient check-ins and check-outs, and attentive service throughout the guests' stay.
The ideal candidate will have prior hotel experience, with Hilton experience preferred, demonstrating a commitment to excellence and a passion for hospitality. Key responsibilities include managing reservations, handling guest inquiries and requests, and maintaining smooth communication with other departments to ensure all guest needs are met promptly and professionally. The position requires a quick-thinking problem solver who can navigate challenges with ease, ensuring that every guest interaction is positive and memorable.
The role demands strong multitasking skills, balancing front desk operations such as processing payments, coordinating with housekeeping, and updating guest information with precision and care. Familiarity with hotel management software and proficiency in Microsoft Office is important to succeed in this position. The Front Desk Agent must also be a communication champion, able to convey information clearly and confidently to guests and team members alike.
In addition to the rewarding work environment and opportunity to be part of the Hilton brand, employees who successfully complete the initial waiting period become eligible for a competitive benefits package. This package includes daily pay options, medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, an employee assistance program, and a 401k retirement plan.
This opportunity is perfect for hospitality professionals who thrive in a fast-paced, guest-focused setting and are eager to contribute to a team dedicated to delivering superior service. If you are looking to advance your career in the hotel industry with a globally recognized leader, Hilton Arlington welcomes your application. Join us and become part of a team that values excellence, respect, and memorable guest experiences every day.
Job Requirements
- High school diploma or equivalent
- Previous experience in a hotel or related field preferred
- Knowledge of hotel management software
- Ability to work varying shifts including early mornings and late evenings
- Excellent communication skills
- Strong multitasking abilities
- Customer service oriented
Job Qualifications
- High school diploma or equivalent
- Experience in hotel front desk operations preferred
- Familiarity with hotel management software
- Proficiency in Microsoft Office suite
- Strong communication and interpersonal skills
- Ability to multitask and handle stressful situations calmly
- Problem-solving skills
Job Duties
- Greet guests warmly and provide exceptional customer service
- Manage guest check-ins and check-outs efficiently
- Handle reservations and room assignments accurately
- Respond promptly to guest inquiries and requests
- Coordinate with housekeeping and other departments to ensure guest satisfaction
- Process payments and maintain accurate guest accounts
- Resolve guest issues and complaints professionally and swiftly
Job Criteria
Experience
No experience required
Job Location
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