Higher Education General Manager

American Dining Creations is a division of American Food & Vending and is recognized as one of the largest privately held hospitality service partners in the United States. With a dedication to innovation and excellence, the company serves nationwide dining accounts employing over 2,000 individuals and catering to hundreds of thousands of guests every day. They offer comprehensive dining services that include full café dining emphasizing their Fresh Difference culinary philosophy, mobile ordering, catering, events, and a grab-and-go program called My Fresh Market. Their approach combines the strength of a national program with personalized flexibility and responsiveness, making them a leader in the hospitality and dining sector for educational and corporate clients alike.

The Higher Education General Manager position based in Syracuse, NY, offers an annual salary ranging from $100,000 to $110,000 and is a pivotal leadership role focused on overseeing the success of an assigned higher education dining account. This position is responsible for all aspects of the day-to-day dining, catering, and hospitality operations, ensuring that food quality, customer service, financial performance, and team culture meet and exceed company standards. As the primary on-site leader and key liaison to clients, the General Manager must cultivate strong relationships with students, faculty, staff, and other campus stakeholders. They work collaboratively with culinary and operations teams to deliver superior dining experiences and maintain compliance with health, safety, and operational regulations.

In this role, the General Manager leads daily meal services, retail operations, and catering events, driving operational excellence by monitoring service standards, workflow, staffing, and guest satisfaction. They are also responsible for managing the account's financial performance, including budgeting, labor, food costs, purchasing, and inventory controls. Leadership duties include recruiting, training, coaching, and developing team members to foster engagement, retention, and succession planning. The role emphasizes cultivating a culture of accountability, hospitality, teamwork, and continuous improvement, all of which contribute to providing a memorable and top-tier dining experience within the higher education setting.

American Dining Creations provides its employees with weekly pay, a 401K plan with company matching, an Employee Assistance Program, medical, prescription, dental, and vision plans (with flexible spending accounts and health savings accounts), ongoing training and development programs, and bonus opportunities for eligible positions. The company is committed to equal opportunity employment and offers a supportive and dynamic work environment for its management team. This position requires the ability to work flexible hours depending on operational and campus needs, as well as a valid driver’s license.