High Rise - General Manager

FirstService Residential is a leading property management company specializing in professional association management services across more than 9,000 residential communities in the United States and Canada. Renowned for its commitment to associate satisfaction and growth, FirstService Residential has earned the Great Place to Work certification, reflecting its dedication to fostering an inclusive and positive workplace culture. With a workforce of 19,000 associates, the company offers competitive salaries, comprehensive medical, dental, and retirement benefits, along with ongoing training and professional development support.\n\nThe General Manager position at FirstService Residential is a pivotal leadership role dedicated to the oversight and smooth operation of high-rise residential communities. The general manager ensures that all Association business is executed accurately and timely while fully complying with Association governing documents, Board policies, company procedures, California civil code, and relevant regulations. This role involves cultivating strong relationships with the Board of Directors, committees, residents, and various external entities such as city or county departments, fire authorities, police departments, water districts, and utility companies.\n\nIn this role, the General Manager will manage the operational functions of the residential building, including ensuring building systems and common areas are well-maintained, managing vendor and staff performance, administering shared cost arrangements, and ensuring adherence to community rules and regulations. The position requires preparing budgets, financial reports, and board meeting materials; attending board meetings and committees; and leading the development of both short-term and long-range plans aligned with Board objectives. Oversight also extends to safety and emergency preparedness, vendor contract management, annual elections, CPA audits, and addressing community needs to enhance communication and service delivery. The General Manager embodies a service-oriented mindset, proficient in conflict resolution, communication, and leadership to inspire confidence among staff, residents, and board members.\n\nThis full-time role offers a competitive salary range from $140,000 to $160,000, commensurate with experience and education. Candidates will benefit from FirstService Residential’s comprehensive health plans, retirement benefits, tuition reimbursement, and other perks that support both professional and personal well-being. The position demands consistent attendance and flexibility, including availability for evening and some weekend hours, primarily for board meetings. The ideal candidate will demonstrate strong knowledge of HOA management, financial acumen, operational excellence, and the ability to lead a diverse team in a dynamic and community-focused environment. This General Manager opportunity offers the chance to lead a respected, growing company committed to making a positive impact in residential community management.