Job Overview
Compensation
Hourly
Range $14.75 - $16.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
401(k) Plan
Training and Development
flexible scheduling
Job Description
Omni Louisville Hotel is an iconic landmark in Louisville, Kentucky, reflecting the vibrant past, present, and future of this historically rich city. The hotel is located on one of Louisville's most significant urban blocks and offers a unique mixed-use environment that caters to hotel guests, local residents, and visitors alike. With 612 rooms, the Omni Louisville Hotel is a premier destination for travelers, showcasing a brilliant glassy exterior that shines by day and glows beautifully at night, adding to the Louisville skyline's allure. Featuring a rooftop bar and a hotel pool designed for smooth indoor and outdoor integration, guests can unwind while taking in scenic views of downtown Louisville. The hotel's interior design celebrates the city's heritage and culture, visible throughout its restaurants, bourbon bar, speakeasy, and bowling alley—each venue capturing the authentic spirit of Louisville.
Adjacent to the hotel lobby is the Falls City Market, an expansive 20,000-square-foot urban food hall that acts as a lively pedestrian hub on Liberty Street. The market boasts a range of food and dessert options, local favorites, craft beers, and fresh bakery items, making it an inviting spot for both guests and the local community. This dynamic environment embodies the vibrant essence of Louisville, offering a welcoming atmosphere to socialize, dine, and enjoy the city's unique culture. Omni Louisville Hotel is a proud part of the Omni Hotels & Resorts brand, recognized for its high standards of hospitality and commitment to exceptional guest experiences.
The role of the Heine Brothers Barista at Omni Louisville Hotel involves upholding the highest standards of guest service by providing prompt, friendly, and professional coffee service. Baristas are influential in shaping guests’ experiences, ensuring satisfaction by efficiently handling orders, restocking merchandise, and maintaining cleanliness in the coffee bar area. A significant aspect of this role is excellent communication with both guests and team members, an ability to manage high-pressure environments calmly, and a dedication to professional presentation and uniform standards.
Candidates must have weekend availability and be willing to work a variety of shifts including holidays. Knowledge of proper cash handling and credit procedures, inventory management, and food safety compliance are essential. This role involves collaboration with other departments to meet and exceed guest needs and preserve the welcoming atmosphere characteristic of Omni Louisville Hotel. The position offers an enriching opportunity to work within a world-class hospitality environment where employees are encouraged to develop skills, be a part of a dynamic team, and contribute to memorable guest experiences in a culturally rich and vibrant setting.
Adjacent to the hotel lobby is the Falls City Market, an expansive 20,000-square-foot urban food hall that acts as a lively pedestrian hub on Liberty Street. The market boasts a range of food and dessert options, local favorites, craft beers, and fresh bakery items, making it an inviting spot for both guests and the local community. This dynamic environment embodies the vibrant essence of Louisville, offering a welcoming atmosphere to socialize, dine, and enjoy the city's unique culture. Omni Louisville Hotel is a proud part of the Omni Hotels & Resorts brand, recognized for its high standards of hospitality and commitment to exceptional guest experiences.
The role of the Heine Brothers Barista at Omni Louisville Hotel involves upholding the highest standards of guest service by providing prompt, friendly, and professional coffee service. Baristas are influential in shaping guests’ experiences, ensuring satisfaction by efficiently handling orders, restocking merchandise, and maintaining cleanliness in the coffee bar area. A significant aspect of this role is excellent communication with both guests and team members, an ability to manage high-pressure environments calmly, and a dedication to professional presentation and uniform standards.
Candidates must have weekend availability and be willing to work a variety of shifts including holidays. Knowledge of proper cash handling and credit procedures, inventory management, and food safety compliance are essential. This role involves collaboration with other departments to meet and exceed guest needs and preserve the welcoming atmosphere characteristic of Omni Louisville Hotel. The position offers an enriching opportunity to work within a world-class hospitality environment where employees are encouraged to develop skills, be a part of a dynamic team, and contribute to memorable guest experiences in a culturally rich and vibrant setting.
Job Requirements
- Minimum high school diploma or equivalent
- At least 1 year of relevant customer service experience
- Weekend and holiday availability
- Certification as STAR and Food Handler
- Ability to work various shifts including nights
- Ability to stand or walk for extended periods
- Ability to lift and carry up to 50 pounds without assistance
Job Qualifications
- Minimum 1 year customer service experience in food, beverage, or retail environment
- Previous coffee house and hotel experience preferred
- Previous cash handling and face-to-face customer service experience required
- Ability to accurately and efficiently input information into MICROS
- Ability to handle stressful situations while maintaining a calm and welcoming demeanor
- Ability to work cohesively with co-workers both within and outside the department
- Ability to prioritize, organize, and follow up on guest requests and needs in a fast-paced environment
- Must be STAR and Food Handler certified
- Must be able to work a variety of shifts including weekends and holidays
- Ability to move, lift, carry, push, pull objects up to 50 pounds without assistance
- Ability to stand or walk for an extended period or entire work shift
Job Duties
- Communicate effectively with guests and associates
- Listen to, understand, and clarify concerns raised by co-workers and guests
- Remain professional in all situations
- Work well in stressful, high-pressure situations
- Maintain proper uniform and grooming standards
- Liaise with housekeeping to maintain and clean lobby public areas
- Assist with monthly inventory
- Maintain a clean workspace throughout the entire shift
- Follow proper procedures for accepting credit cards and checks
- Maintain a cash bank
- Verify guest room numbers for room charges
- Interact with other departments to ensure guest needs are satisfied
- Adhere to proper food handling procedures
- Demonstrate proper knowledge of equipment use and safety procedures
Job Criteria
Experience
No experience required
Job Location
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