Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $16.50
Work Schedule
Standard Hours
Day Shifts
Benefits
Paid Time Off
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Employee Discounts
Training and Development
Job Description
LAZ Parking is a leading provider in the parking management industry, known for delivering exceptional service and innovative operational solutions. With a commitment to safety, customer satisfaction, and operational excellence, LAZ Parking serves a diverse range of clients including hotels, airports, hospitals, and commercial properties. The company emphasizes a culture of teamwork and development, aiming to foster a positive work environment where employees can grow and succeed. They prioritize adherence to safety initiatives and maintain high standards in service delivery across all locations, including their healthcare facilities, which require compliance with specific health and safety protocols such as flu vaccinations.
The position of Shift Lead at the Banner Health location in Phoenix, AZ, offers an exciting opportunity for a dynamic individual eager to take on a leadership role within a reputable organization. This is a non-exempt, tipped position with an hourly pay rate of $16.50 plus tips, working Monday through Friday from 8 am to 4 pm. The Shift Lead plays a crucial role in overseeing operations during the absence of location management, ensuring that revenue goals are met, expenses are monitored, and customer satisfaction remains at peak levels. The role is pivotal in executing strategies aligned with client expectations while supporting the broader organizational objectives.
As a Shift Lead, the individual will be responsible for supporting management in various operational aspects including financial performance, safety measures, and service quality. They will conduct and participate in daily and internal meetings to ensure seamless communication and execution of company policies and initiatives. Additionally, the Shift Lead ensures staff adherence to company rules and addresses any service or client issues promptly and effectively. This leadership capacity requires a proactive approach to resolving challenges, mentoring staff, and fostering a safe and productive work environment.
People management is a significant component of the Shift Lead's responsibilities. The role involves assisting with team development, motivating employees to meet organizational goals, and identifying high potential team members for career advancement. Implementing safety initiatives and reporting concerns for continuous improvement are also paramount. The Shift Lead acts as a mentor and trainer, guiding the team on their daily activities and ensuring consistent performance standards.
Regarding product and service delivery, the Shift Lead helps establish and maintain performance standards, monitors service results through various metrics, and actively cultivates client relationships for business retention. They also manage projects and initiatives that enhance operational efficiency and service excellence. Financial accountability is a critical aspect of this position, with the Shift Lead managing claims, safety training, and overseeing financial success during their shifts. Regular reporting on financial and operational metrics ensures transparency and informed decision-making.
Candidates for this role should possess a high school diploma or GED and have a valid driver’s license with at least two years of driving experience. Experience in customer service and supervisory roles is preferred but not mandatory. Excellent communication skills, a professional demeanor, and the ability to embrace feedback and work effectively with others are essential traits. Physical endurance is necessary as the role includes working outdoors in various weather conditions and involves physical tasks such as lifting, pushing, and standing for extended periods.
LAZ Parking is an equal opportunity employer committed to diversity and inclusion in its hiring practices. They participate in E-Verify and ensure fair treatment of all applicants regardless of background or protected status. This healthcare location requires a flu vaccination, provided by the client, with an exemption process managed in coordination with HR when necessary. The Shift Lead position is an excellent opportunity for individuals looking to advance their career in a supportive and growth-oriented environment within the parking management industry.
The position of Shift Lead at the Banner Health location in Phoenix, AZ, offers an exciting opportunity for a dynamic individual eager to take on a leadership role within a reputable organization. This is a non-exempt, tipped position with an hourly pay rate of $16.50 plus tips, working Monday through Friday from 8 am to 4 pm. The Shift Lead plays a crucial role in overseeing operations during the absence of location management, ensuring that revenue goals are met, expenses are monitored, and customer satisfaction remains at peak levels. The role is pivotal in executing strategies aligned with client expectations while supporting the broader organizational objectives.
As a Shift Lead, the individual will be responsible for supporting management in various operational aspects including financial performance, safety measures, and service quality. They will conduct and participate in daily and internal meetings to ensure seamless communication and execution of company policies and initiatives. Additionally, the Shift Lead ensures staff adherence to company rules and addresses any service or client issues promptly and effectively. This leadership capacity requires a proactive approach to resolving challenges, mentoring staff, and fostering a safe and productive work environment.
People management is a significant component of the Shift Lead's responsibilities. The role involves assisting with team development, motivating employees to meet organizational goals, and identifying high potential team members for career advancement. Implementing safety initiatives and reporting concerns for continuous improvement are also paramount. The Shift Lead acts as a mentor and trainer, guiding the team on their daily activities and ensuring consistent performance standards.
Regarding product and service delivery, the Shift Lead helps establish and maintain performance standards, monitors service results through various metrics, and actively cultivates client relationships for business retention. They also manage projects and initiatives that enhance operational efficiency and service excellence. Financial accountability is a critical aspect of this position, with the Shift Lead managing claims, safety training, and overseeing financial success during their shifts. Regular reporting on financial and operational metrics ensures transparency and informed decision-making.
Candidates for this role should possess a high school diploma or GED and have a valid driver’s license with at least two years of driving experience. Experience in customer service and supervisory roles is preferred but not mandatory. Excellent communication skills, a professional demeanor, and the ability to embrace feedback and work effectively with others are essential traits. Physical endurance is necessary as the role includes working outdoors in various weather conditions and involves physical tasks such as lifting, pushing, and standing for extended periods.
LAZ Parking is an equal opportunity employer committed to diversity and inclusion in its hiring practices. They participate in E-Verify and ensure fair treatment of all applicants regardless of background or protected status. This healthcare location requires a flu vaccination, provided by the client, with an exemption process managed in coordination with HR when necessary. The Shift Lead position is an excellent opportunity for individuals looking to advance their career in a supportive and growth-oriented environment within the parking management industry.
Job Requirements
- must have a valid driver's license
- minimum 2 years driving experience
- willingness to work in the elements - heat, wind, snow, rain, etc.
- ability to lift, push and pull at least 50 pounds
- ability to stand, walk and run for extended periods of time
- ability to bend, stoop, squat and lift frequently throughout a shift
- flu vaccination required for healthcare location
- high school diploma or GED required
Job Qualifications
- high school diploma or GED
- strong customer service experience
- supervisory experience preferred but not required
- valid driver's license
- ability to communicate professionally and effectively
- ability to speak, read, and comprehend the English language
- openness to feedback, differing opinions and other points of view
- demonstrates a sense of urgency and timeliness
- excellent team building and interpersonal skills
- ability to drive a standard transmission
- ability to produce and maintain an acceptable driving record and unrestricted driver's license
Job Duties
- Support location management with the financial, operational, safety and service-related success at their hotel
- attend daily stand up meetings and resume meetings scheduled by client
- ensure LAZ internal stand up meetings (pre-shifts or 'huddles') are held each shift
- ensure staff adheres to rules of conduct, policies and procedures
- embrace, resolve, and see through to resolution any customer service or client concerns
- communicate any challenges to location management to address
- additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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