Job Overview
Employment Type
Full-time
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Employment assistance program
Paid Time Off
401k plan
Life insurance
Job Description
TP is a leading global provider of digital business services, partnering with some of the world’s most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce consisting of approximately 500,000 employees speaking 300 languages, TP is a significant contributor to both its local communities and clients worldwide. The company emphasizes a culture of inclusion, diversity, and equal opportunity. TP offers a comprehensive suite of benefits, prioritizing the health and well-being of its employees and their families through various programs and resources. The company is committed to supporting active-duty service members, veterans, and military families, and fosters an environment of career growth and success for high-performing individuals.
As a Healthcare Customer Support Specialist at TP, you will be the primary point of contact for clients, expertly managing both inbound and outbound communications with professionalism and efficiency. This remote position requires handling inquiries using multiple communication channels including phone, email, chat, and social media. Your role is essential in delivering a seamless and positive customer experience by providing timely resolutions, de-escalating issues where necessary, and escalating complex situations appropriately. You will also assist with payment processing upon request, track and document all interactions for auditing purposes, and provide feedback to enhance service quality. Ideal candidates have a passion for service excellence in a fast-paced healthcare environment and demonstrate a solution-oriented mindset. TP values fearless employees who bring dedication and a strong commitment to the customer-first approach. Employment is currently available only to residents of select US states, with ongoing recruitment until all positions are filled. To apply, candidates are encouraged to visit the TP Careers website for further information and submission of applications.
As a Healthcare Customer Support Specialist at TP, you will be the primary point of contact for clients, expertly managing both inbound and outbound communications with professionalism and efficiency. This remote position requires handling inquiries using multiple communication channels including phone, email, chat, and social media. Your role is essential in delivering a seamless and positive customer experience by providing timely resolutions, de-escalating issues where necessary, and escalating complex situations appropriately. You will also assist with payment processing upon request, track and document all interactions for auditing purposes, and provide feedback to enhance service quality. Ideal candidates have a passion for service excellence in a fast-paced healthcare environment and demonstrate a solution-oriented mindset. TP values fearless employees who bring dedication and a strong commitment to the customer-first approach. Employment is currently available only to residents of select US states, with ongoing recruitment until all positions are filled. To apply, candidates are encouraged to visit the TP Careers website for further information and submission of applications.
Job Requirements
- High school diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and or sales experience preferred
- College degree preferred but not required
Job Qualifications
- High school diploma or equivalent
- Minimum of 6 months of customer service experience
- Must be 18 years of age or older
- Ability to type at least 25 words per minute
- Comfortable with desktop computer systems and have general knowledge of Windows-based systems
- Customer service and or sales experience preferred
- College degree preferred but not required
Job Duties
- Connect with customers via phone, email, chat, and or social media to resolve their questions or concerns
- Calmly attempt to resolve and de-escalate any issues
- Escalate interactions when necessary and appropriate
- Respond to requests for assistance and or possible processing payments
- Track all call related information for auditing and reporting purposes
- Provide feedback on call issues
- Upsell if required
Job Criteria
Experience
No experience required
Job Location
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