Healthcare Construction Account Manager (Cleveland, OH)

Gordian is a leading provider of facility and construction cost data, software, and services that support all phases of the building lifecycle. A pioneer in Job Order Contracting (JOC), Gordian offers innovative solutions such as proprietary RSMeans data and Sightlines Facility Intelligence. Gordian's tools and data empower clients to optimize spending, increase efficiency, and improve construction quality across various industries including healthcare, education, government, and commercial sectors. As a part of Fortive, a global industrial technology group with 26,000 employees worldwide, Gordian benefits from a dynamic and innovative culture focused on growth, inclusion, and excellence in technology deployment and operational performance.

Gordian is currently seeking a dedicated and knowledgeable Account Manager to join its team in Cleveland, Ohio. This role demands a professional with strong construction expertise and the ability to use Gordian’s leading construction data and software solutions to deliver tangible results for clients. The Account Manager primarily supports clients through training and product support related to Job Order Contracting, a specialized procurement and construction process widely used by federal, state, and local governments, educational institutions, hospitals, and other organizations to expedite construction projects while maximizing cost savings and maintaining high standards.

In this role, you will prepare detailed schedules and oversee procurement activities for client projects, ensuring compliance with contract scopes and efficient execution. You will use your construction plan reading skills to analyze and review comprehensive price proposals. You will also provide critical training to contractors on client procedures and Gordian software, thus equipping the workforce to meet project requirements seamlessly. Your responsibilities will extend to managing multiple accounts simultaneously and fostering strong client relationships to enhance retention and satisfaction.

Further, you will collaborate closely with internal teams, including Project Managers, Finance, Sales, and Business Operations, to ensure smooth contract renewals, billing, and revenue forecasting. The Account Manager actively participates in developing new process workflows and troubleshooting operational issues to continually improve Gordian’s service delivery. Your collaborative work with construction management firms and client representatives will promote consistency and best practices across projects. Additionally, leverage your analytical and reporting skills to monitor construction activities, review daily inspection reports, and update management on project progress.

This is a pivotal role requiring strong communication, strategic thinking, and problem-solving skills. You will be client-focused and results-driven, with a passion for delivering superior customer service while managing a demanding travel schedule, typically 50-75 percent within the assigned geographic area. Gordian offers a competitive salary range of $76,700 to $128,100, complemented by an attractive bonus structure and comprehensive benefits package including medical, dental, vision, life and long-term disability insurance, health savings accounts, and a 401(k) retirement plan.

Join Gordian, a Fortive company, and be part of a diverse, inclusive team that values growth, innovation, and the power of collaboration to solve complex construction challenges. Gordian and Fortive are equal opportunity employers committed to diversity and providing reasonable accommodations to applicants with disabilities.