Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401K with company match
Paid holidays
Paid vacation time
Employee assistance program
Virtual primary care
Virtual behavioral health
Job Description
Premise Health is a leading healthcare provider dedicated to helping people get, stay, and be well. With a strong mission to deliver amazing healthcare that contributes to amazing health, Premise Health operates health centers across the nation, focused on improving patient experience and health outcomes. The company prides itself on fostering a supportive, mission-driven environment that values diversity and inclusivity. Premise Health's commitment to work-life balance is evident through its flexible scheduling options and comprehensive benefits, making it a sought-after employer in the healthcare industry. For more details about the company and opportunities, visit www.jobs.premisehealth.com.
The Full Time Health Center Concierge role, located in the Lake Buena Vista, FL Health Center, is a vital position within Premise Health. This role is designed for individuals who excel in providing top-tier, white-glove customer service in a fast-paced medical office setting. It requires exceptional organizational and time management skills, as well as the ability to thrive in a dynamic environment. Being computer savvy and fluent in Haitian Creole is highly advantageous, as this enhances communication with a diverse patient population. The Health Center Concierge serves as the initial point of contact for patients, delivering a welcoming and caring approach while assisting them through registration and navigation within the center. This role plays a crucial part in managing patient expectations, coordinating care, assisting with insurance and billing inquiries, and ensuring smooth communication between patients and various healthcare providers within the medical community. Employees in this position benefit from a full-time schedule with competitive pay, generous paid time off, a flexible 4-day workweek with 10-hour shifts, and a rotating weekend and holiday schedule. They also enjoy being part of a mission-driven team committed to making a meaningful impact in patient healthcare experience. This role offers variety in daily responsibilities and the opportunity to engage in meaningful work that supports the health and well-being of clients' employees.
The Full Time Health Center Concierge role, located in the Lake Buena Vista, FL Health Center, is a vital position within Premise Health. This role is designed for individuals who excel in providing top-tier, white-glove customer service in a fast-paced medical office setting. It requires exceptional organizational and time management skills, as well as the ability to thrive in a dynamic environment. Being computer savvy and fluent in Haitian Creole is highly advantageous, as this enhances communication with a diverse patient population. The Health Center Concierge serves as the initial point of contact for patients, delivering a welcoming and caring approach while assisting them through registration and navigation within the center. This role plays a crucial part in managing patient expectations, coordinating care, assisting with insurance and billing inquiries, and ensuring smooth communication between patients and various healthcare providers within the medical community. Employees in this position benefit from a full-time schedule with competitive pay, generous paid time off, a flexible 4-day workweek with 10-hour shifts, and a rotating weekend and holiday schedule. They also enjoy being part of a mission-driven team committed to making a meaningful impact in patient healthcare experience. This role offers variety in daily responsibilities and the opportunity to engage in meaningful work that supports the health and well-being of clients' employees.
Job Requirements
- High School diploma or GED
- Prior experience preferred
- Ability to deliver excellent customer service
- Strong organizational skills
- Time management skills
- Computer literacy
- Fluency in Haitian Creole preferred
Job Qualifications
- High School diploma or GED
- Prior experience preferred
- Excellent customer service skills
- Strong organizational and time management skills
- Ability to work in a fast-paced environment
- Computer literacy
- Fluency in Haitian Creole preferred
Job Duties
- Greets patients with a smile and assists through registration
- Extends a warm and caring approach to all patients with respect for diversity
- Keeps patients informed of wait times and manages visit expectations
- Helps patients navigate the health center and escorts patients as needed
- Ensures health centers uphold Premise brand standards
- Researches patient’s outstanding out of pocket expenses and resolves errors
- Resolves eligibility problems, incorrect claim charges and claim denials
- Coordinates information flow of benefits between dental, medical and other healthcare providers
- Coordinates referrals for patients through insurance and other physician offices or specialists
- Facilitates the transfer of medical records and lab results
- Assists in arranging DME equipment following hospital discharge
- Facilitates reviewing test results with physicians for diagnosis confirmation
- Coordinates and makes arrangements for diagnostic tests
- Coordinates care for patients with complicated medical issues
- Fosters communications and coordinates benefits with insurance companies
Job Criteria
Experience
No experience required
Job Location
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