Head Usher (Exempt Hourly Non-Civil Service)

Honolulu, HI, USA|Onsite

Job Overview

Employment Type

Temporary

Part-time

Compensation

Hourly

Exact $17.51

Work Schedule

Day Shifts

Weekend Shifts

Night Shifts

Benefits

part time employment

temporary position

flexible schedule

Job Description

The University of Hawai'i at Manoa, located in Honolulu, HI, is a well-respected institution known for its commitment to academic excellence and fostering a supportive environment for its diverse community. Within this prestigious university, the Athletics Department operates to support and promote the university's athletic programs, hosting various sporting events throughout the year at multiple facilities, including the Lower Campus Athletic Facilities and the Stan Sheriff Center. These venues are hubs of activity, attracting large crowds and requiring skilled personnel to maintain safety, order, and a positive experience for attendees. The Athletics Department is currently seeking qualified candidates for the position of Head Usher. This is a part-time, temporary, exempt hourly non-civil service role crucial to the smooth operation of events held at the university's athletic venues. Selected candidates will work under the direction of the Stan Sheriff Center Manager or designee, primarily at various athletic events, assisting in event coordination and providing leadership to usher staff. This position offers an hourly wage of $17.51 and requires availability for scheduling flexibility, including days, nights, weekends, and holidays, as event schedules demand. Working hours are limited to a maximum of 19.75 hours per week with employment continuation dependent on performance, funding availability, and organizational needs.

The Head Usher plays a vital supervisory role, overseeing the student assistant ushers and coordinating multiple operational aspects at the events. Responsibilities include managing usher teams to prepare and secure facility areas, coordinating door security, monitoring crowd control, and ensuring compliance with venue policies. The role extends to assisting guests, including those with accessibility needs, and overseeing security for restricted zones to prevent unauthorized access. The Head Usher must be adept at handling various situations, ranging from lost and found items to disorderly guests, always maintaining a friendly yet authoritative presence. This position also involves administrative duties such as filing incident reports, distributing and collecting keys for ushers, and maintaining effective communication via two-way radios. Candidates must have prior experience in ushering or a related field, physical ability to navigate stairs and stand for long periods, strong communication skills in English, and a capacity to work both independently and as part of a team. Additionally, knowledge of guest service principles, ADA accessibility guidelines, and the ability to enforce venue rules is essential. The University of Hawai'i promotes equal opportunity employment and adherence to compliance policies including ADA accommodations and safety standards. This role is perfect for individuals seeking part-time seasonal employment with the university, offering valuable experience in event management and customer service within a dynamic athletic setting.

Job Requirements

Some experience in ushering or related experience
Physically able to climb stairs
Ability to walk, stand, and/or move on hard surfaces for long periods of time
Working conditions at times are loud, dark or crowded spaces
Ability to read, write and speak English clearly
Ability to comprehend and follow oral and written instructions
Ability to fill in forms and submit written reports as required
Ability to work independently and with others
Ability to be cordial and tactful in manner
Ability to interpret and enforce rules
Ability to understand the basic guest service principles including ADA accessibility best practices
Ability to multi task and work cooperatively with others
Ability to deal with disorderly and impaired guests
Ability to work independently and as part of a team

Job Qualifications

Some experience in ushering or related experience
Physically able to climb stairs
Ability to walk, stand, and/or move on hard surfaces for long periods of time
Ability to read, write and speak English clearly
Ability to comprehend and follow oral and written instructions
Ability to fill in forms and submit written reports as required
Ability to work independently and with others
Ability to be cordial and tactful in manner
Ability to interpret and enforce rules
Ability to understand the basic guest service principles including ADA accessibility best practices
Ability to multi task and work cooperatively with others
Ability to deal with disorderly and impaired guests
Ability to work independently and as part of a team

Job Duties

Coordinate with ushers in preparing and securing identified areas
Coordinate unlocking and locking of doors within the event facility and secured areas
Monitor venue vomitory doors ensuring that the doors are closed and appropriately secure during all events
Assist in coordination of lost and found items
Assist guests by ensuring that they have an enjoyable and safe experience by providing assistance in finding their seats, first aid office and assist with directions to restrooms, concessions and merchandising areas
Monitor the crowd for guests causing disturbance or doing anything in violation of the facility's policies
Assists guests with accessibility issues
Monitor entrances to restricted areas
Keep unauthorized people out of these areas
Oversee usher crew assigned to secured areas such as vomitories and emergency exits and ensuring that only credentialed personnel access authorized areas
Coordinate the inspection of the area restrooms and clearing of spectators at the end of all events
Coordinate with student assistant usher employees in preparing and securing turnstile gates
Position personnel at each turnstile in designated areas
Oversee the scanning of tickets and special passes as required
Scan tickets at gate and ensure that no prohibited items are brought into the facility
Available to resolve any challenges or situations that may arise
Be knowledgeable and enforce venue policies and procedures regarding re-entry, contraband, wrong tickets, etc
Coordinate the opening of gates and the mass exiting after each event
Supervisors is responsible to file reports of any accidents, damage, suspicious or unsafe conditions and report it to the Event Manager
Distribute and receive keys that were issued to student assistant usher employees in the performance of his/her duties before and after each event
Resolves any problems brought to your attention by student assistant usher employees
Operate a two-way radio to receive and transmit instructions from supervisors to subordinates
Know, recognize, and comply with laws, policies, rules, and regulations governing the University of Hawaii and its employees, and the rules of the NCAA and affiliated conferences as now constituted or as may be amended in the future
Immediately advises the Director of Athletics or designee if you have reasonable cause to believe violations, whether by employees, students, or others, have occurred or will occur
Perform other related duties as required