HEAD OF HOTELS (HOTEL GENERAL MANAGER)

Merlin Entertainments is a world-renowned leader in location-based entertainment, operating some of the most famous attractions, theme parks, and resorts around the globe. As a trusted name in the industry, Merlin offers immersive experiences to millions of guests every year, blending exceptional guest service with innovative entertainment. Their portfolio includes iconic destinations designed to create memorable moments for families and visitors of all ages. Merlin's commitment to excellence and continuous growth positions them as a premier employer within the hospitality and entertainment sector. The company fosters a diverse and inclusive culture where employees are encouraged to bring their authentic selves to work, promoting an environment of respect and opportunity for everyone. At Merlin, the integration of operational expertise and creative innovation drives business success and guest satisfaction.

The role available is the Hotel General Manager, internally referred to as the Head of Hotel Operations, based within one of Merlin's prestigious resorts. This position is vital in ensuring the smooth running of all hotel operations, including housekeeping, front office, commercial activities, and guest service functions. Reporting directly to the Director of Resort Operations and Experience, the Head of Hotel Operations plays a strategic and hands-on role in managing teams, enhancing operational workflows, and setting high standards for guest experience. The position demands a dynamic leader who excels in driving team performance, fostering operational excellence, and maintaining alignment with brand standards and safety protocols.

Responsibilities include leading cross-functional collaboration to address operational challenges, acting decisively in critical situations to maintain guest satisfaction, and proactively using guest feedback to implement continuous improvements. The role also involves a strong focus on team development, employee engagement, and cultivating a motivated and accountable workplace culture. The successful candidate will oversee compliance with health, safety, and security policies and will play a key role in planning operational readiness for peak seasons, special events, and new openings.

This leadership role is integral to Merlin's ongoing success in delivering exceptional guest experiences and operational efficiency. Compensation ranges from USD 100,000 to USD 125,000 annually, with comprehensive benefits reflecting Merlin's commitment to its employees' wellbeing and career growth. The company emphasizes inclusion, diversity, and flexibility, promising an environment where all team members can thrive and contribute meaningfully to the brand's mission.