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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) retirement plan
Paid Time Off
Holiday pay
sick pay
career advancement
Professional Development
Employee Discounts
collaborative work environment
hands-on training
Job Description
Palisociety is a fully integrated hospitality company renowned for developing and operating unique hotels and residences across the United States. Established in 1998 by CEO Avi Brosh, this family-owned business is headquartered in Los Angeles and has built a reputation for delivering one-of-a-kind, neighborhood-centric experiences that inspire and delight guests and local communities alike. The company's diverse portfolio includes its independent collection of boutique hotels alongside branded properties such as Palihouses, Palihotels, and ARRIVE by Palisociety. Focused on fostering vibrant environments, Palisociety prides itself on creating welcoming spaces filled with interesting people, friendly staff, and dependable service. With ongoing expansion... Show More
Job Requirements
- Must have two years of hotel sales experience or equivalent in lifestyle boutique hotel experience
- must be able to communicate in English both written and verbal
- must be able to speak clearly and understandably over the telephone
- proficient in Microsoft Office
- ability to sit and use hands and fingers for computer and phone operation for extended periods
- ability to talk and hear clearly through phone and internet meetings
- willing to travel as required
- adherence to company and departmental policies and procedures
Job Qualifications
- Two-year hotel sales experience or equivalent in lifestyle boutique hotel experience
- ability to communicate effectively in English both written and verbal
- proficiency in Microsoft Office
- strong interpersonal and networking skills
- understanding of revenue management and sales strategies
- ability to lead and motivate a team
- exceptional customer service skills
- experience with CRM systems
- strong organizational and time management skills
- ability to prepare sales reports and proposals
- knowledge of hospitality industry trends and community engagement
Job Duties
- Develop appointment-oriented sales calls to ensure a successful direct sales program in line with goals
- collaborate with Director of Sales and corporate team to develop and execute effective sales strategies
- manage and service room blocks ensuring seamless group experiences
- capture competitors' accounts through networking and research to generate new business
- prospect for new business via telemarketing and creative innovation
- maximize current key accounts by identifying growth opportunities
- develop strong customer relationships through frequent, professional communication
- maintain customer profiles and trace systems to meet client needs
- promptly respond to sales and reservation inquiries
- manage SMERF and other sales segments
- create and manage group blocks in CRM
- provide administrative support to Director of Sales
- qualify incoming leads and distribute to sales team
- assist with group and travel agent commissions
- process group payments as per hotel policies
- provide guest information and assistance
- manage gift certificate requests
- ensure compliance with company and departmental rules
- draft proposals and group contracts
- collaborate with all hotel departments as needed
- assist with preparing site alerts
- understand and apply revenue management principles including market intelligence and sales strategies
- maintain positive team attitude and open communication
- achieve sales activity goals and complete reports timely
- prepare sales metrics reports detailing calls, opportunities, and bookings
- actively participate in community and industry organizations
- travel for client appointments, site visits, or trade shows
- lead by example and remain visible to team
- foster open communication and be available to team members
- contribute to property reputation management
- embody brand values and exceptional service delivery
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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