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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Career Development
Travel opportunities
Job Description
TRUMPF Inc. is a globally recognized, family-run high-tech company specializing in advanced manufacturing technologies. With nearly 19,000 dedicated employees across 71 international locations, TRUMPF stands at the forefront of innovation in areas such as lasers, machine tools, EUV (extreme ultraviolet lithography), and electronics. The company prides itself on a culture that emphasizes collaboration, mutual trust, and a willingness to challenge the status quo. This supportive environment encourages employees to bring forward unconventional ideas and bold innovations that shape the manufacturing landscape and inspire the creation of technology that was once unimaginable. As an innovation driver and technology pioneer, TRUMPF is... Show More
Job Requirements
- Bachelor's degree in a technical field, or equivalent education/experience
- 3+ years of experience in customer service management or field service leadership
- Strong interpersonal skills
- strong communication skills
- excellent analytical and problem-solving abilities
- Ability to build credibility with customers and internal stakeholders
Job Qualifications
- Bachelor's degree in a technical field, or equivalent education/experience
- 3+ years in customer service management or field service leadership
- Strong interpersonal, communication, analytical, and problem-solving skills
- Credibility with customers and internal stakeholders
- proven relationship builder
Job Duties
- Ensure adherence to TRUMPF standards, methods, tools, and platforms in the field
- Build team capability: plan capacity and skills, own the qualifications matrix, and execute short-/mid-/long-term training plans
- Set clear performance targets
- review KPIs with the Technology Manager and translate them into actionable goals for each technician
- Lead people operations: hiring input, onboarding, performance reviews, time/attendance, PTO, expense approvals
- Coach and develop technicians
- provide regular feedback and growth plans
- Enforce field procedures: mission reports, expense policy, spare parts/tooling returns, and HSE compliance
- Serve as primary contact for sales and customer inquiries
- manage complaint resolution within the technology
- Handle escalations
- partner with management to define corrective actions and customer improvement plans
- Collaborate closely with the Technology Service Manager to align resources and priorities
- Travel ~30% with FSEs and for customer visits
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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