Head of Field Service – 2D Laser

TRUMPF Inc. is a globally recognized, family-run high-tech company specializing in advanced manufacturing technologies. With nearly 19,000 dedicated employees across 71 international locations, TRUMPF stands at the forefront of innovation in areas such as lasers, machine tools, EUV (extreme ultraviolet lithography), and electronics. The company prides itself on a culture that emphasizes collaboration, mutual trust, and a willingness to challenge the status quo. This supportive environment encourages employees to bring forward unconventional ideas and bold innovations that shape the manufacturing landscape and inspire the creation of technology that was once unimaginable. As an innovation driver and technology pioneer, TRUMPF is committed to developing and producing the next generation of industrial solutions that will define the future.

The open Field Service Team Leader role at TRUMPF offers a unique opportunity for forward-thinking individuals passionate about leading service teams in a cutting-edge technology company. The position is a blend of people leadership, technical expertise, and customer-focused service excellence. As a Field Service Team Leader, you will own the success of a regional field service team that supports the full range of TRUMPF’s advanced technologies. Your responsibilities will include driving standards of safety, quality, and productivity in the field, developing and executing talent development plans, and ensuring exceptional customer experiences at every interaction.

In this leadership role, you will manage key service operations such as staffing, onboarding, performance management, and compliance with procedures and policies. You will lead by example, coaching and developing technicians to meet targeted performance goals and maintain high standards of service delivery. The role also requires strong collaboration with sales and technology service managers to align resources with customer needs and organizational priorities. Additionally, you will be the primary point of contact for customer inquiries and complaint resolution within your technology segment, driving effective resolution and continuous improvement.

The position involves approximately 30% travel alongside field service engineers and for customer site visits, providing hands-on support and fostering close customer relationships. TRUMPF offers the chance to lead a high-impact service team within a global, innovation-driven organization where your contributions directly influence customer satisfaction and operational excellence. This role is ideal for an experienced customer service manager or field service leader who is ready to take on new challenges, grow their career, and contribute to a company at the cutting edge of high-tech manufacturing.