Head Housekeeper

Phoenix, AZ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Employee assistance program

Job Description

The hiring establishment is a prominent hotel that prides itself on delivering exceptional guest experiences through meticulous attention to detail and dedicated service standards. The hotel operates as a full-service hospitality organization, featuring accommodations, food and beverage services, and recreational amenities. Known for upholding high standards of cleanliness and hospitality, the hotel fosters a welcoming and safe environment for guests and staff alike, emphasizing professionalism, safety, and guest satisfaction in every aspect of its operations.

As the Head of Housekeeping, this leadership role is critical to the hotel's overall guest experience and operational success. This position is responsible for the planning, direction, coordination, and execution of all activities within the housekeeping and laundry departments. The Head of Housekeeping must demonstrate comprehensive knowledge of housekeeping, laundry, and public area cleaning processes to ensure that every guest room and common area meets the highest standards of cleanliness, sanitation, and presentation.

The role demands a leader who excels in managing people, effectively leading, training, motivating, and engaging housekeeping staff daily. The individual is accountable for maintaining a professional team culture, overseeing employee performance, and ensuring compliance with safety regulations including OSHA, state, and federal guidelines related to chemical handling, sanitation, and equipment use. A key part of this position also involves managing labor and supply budgets without compromising quality or guest satisfaction.

Additionally, the Head of Housekeeping is charged with developing employee work schedules, conducting meetings to communicate important information, and managing housekeeping reports in collaboration with the front desk and other departments. The role requires a proactive approach to problem-solving, multi-tasking, and maintaining confidentiality while delivering outstanding customer service. The Head of Housekeeping also oversees the maintenance of laundry and housekeeping equipment, inventory management, and loss prevention strategies. The work environment is dynamic and fast-paced, requiring strong communication skills and the ability to foster a positive and enjoyable workplace.

This leadership position is vital for sustaining the hotel’s reputation for cleanliness and guest satisfaction. The successful candidate will have a thorough understanding of hotel operations, including policies on cancellations, room rates, and other guest services. Through effective leadership and operational management, the Head of Housekeeping ensures that every guest encounter reflects the hotel’s commitment to excellence and comfort. This role offers an opportunity to lead within a reputable hospitality organization dedicated to quality and guest-focused service.

Job Requirements

high school diploma or equivalent
minimum of 3 years experience in housekeeping or related field
experience supervising and managing staff
knowledge of housekeeping and laundry operations
ability to manage multiple tasks and solve problems effectively
strong communication skills
understanding of safety and health regulations
availability to work flexible hours
physical ability to perform housekeeping duties
proficiency in basic math
commitment to maintaining confidentiality

Job Qualifications

high school diploma or equivalent
prior supervisory experience in housekeeping or similar environment
strong leadership and organizational skills
excellent communication and interpersonal skills
ability to train and motivate a diverse team
knowledge of cleaning chemicals, equipment, and sanitation standards
understanding of safety and health regulations including OSHA guidelines
problem-solving abilities
basic math skills
familiarity with hotel operations and guest services policies
ability to maintain confidentiality
attention to detail

Job Duties

possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
maintain a high level of professional appearance and demeanor
maintain the highest level of confidentiality in all areas
demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers
supervise all housekeeping employees and assist in the selection, discipline, and discharge of housekeeping and laundry staff
evaluate employee performance, take action on promotions, and re-trainings
ensure all housekeeping and laundry staff is trained in all areas of guest room cleaning, public area cleaning, safety training including chemical, sanitation, and equipment use
complete training in all areas of security, alcohol, and health and safety
ensuring that all OSHA, state, and federal guidelines for chemical, fire, health, and safety are being followed
inspect work performed to ensure that it meets brand specifications, providing clean, sanitary, welcoming rooms to all guests
investigate complaints about service and equipment and take corrective action
plan and prepare employee work schedules, conduct daily stand-up meetings as well as monthly staff meetings as needed
prepare the daily room and task assignments, including daily duties or any special assignments
oversee general cleaning of all public areas, and has an eye for detail creating a clean, sanitized welcoming environment for guests in all areas of the hotel
ensure that an adequate number of housekeepers are on duty daily to maximize efficiency and manage labor keeping within budgeted guidelines
maintain laundry operations and ensure laundry equipment is maintained routinely including all housekeeping equipment
advise the front desk of rooms ready for occupancy, and balance housekeeping reports at the end of the day, and resolve any discrepancies with the front desk
work with other departments to ensure room status is up-to-date and room repairs are done on a timely basis, out of order rooms must be documented and every effort must be made to return them to service
complete inventory monthly and ensure that all storage rooms are stocked adequately, provide General Manager with par levels and recommendations of replenishment
forecast necessary levels of staffing and supplies accounting for seasonal changes
maintain lost and found items, according to hotel policy
oversee and assist with quarterly cleaning requirements
perform or assist with all cleaning as needed including guest rooms
demonstrate good communication skills and convey information and ideas
ability to perform basic math, and understand financial information
recognize and take action on any safety or loss prevention incidences that may cause damage, injury, or other liability to individuals or company property, implement all company policies and procedures for safety and security
report all employee injury cases according to company policy
understands hotel policies relating to cancelation, extended stay, room types and rates, late check-outs, early arrivals, and special requests
responsible for key control, issues and receives both room keys and master keys
participates in and supports a positive, enjoyable work environment
holds an understanding of hotel products and services including food and beverage, recreation
performs other duties as assigned