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Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
flexible scheduling
Job Description
The hiring establishment is a hospitality business, specifically a hotel, dedicated to providing exceptional guest experiences through its various services and amenities. Known for its high standards of cleanliness and customer satisfaction, the hotel strives to maintain a pristine environment that welcomes guests warmly and professionally. The establishment emphasizes the importance of a skilled, motivated, and well-coordinated housekeeping team to ensure that all areas of the property are impeccably maintained and meet brand specifications. As an entity, the hotel appreciates the vital role the housekeeping and laundry departments play in shaping the overall guest experience and operational efficiency.
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Job Requirements
- high school diploma or equivalent
- minimum 3 years of experience in housekeeping or related hotel department
- proven supervisory or management experience
- knowledge of safety and sanitation standards
- strong leadership and communication skills
- ability to work flexible hours including weekends and holidays
- physical ability to perform housekeeping duties
- problem-solving and multitasking ability
- basic computer skills for report generation and scheduling
Job Qualifications
- high school diploma or equivalent
- previous housekeeping supervisory experience
- knowledge of cleaning chemicals, proper equipment use, and sanitation standards
- strong leadership and interpersonal skills
- ability to train and motivate staff effectively
- excellent communication and organizational skills
- basic math proficiency and financial understanding
- familiarity with safety and health regulations including OSHA guidelines
- problem-solving skills and attention to detail
- ability to maintain confidentiality and professionalism
- experience with inventory management and labor budgeting
- understanding of hotel operations and guest service
Job Duties
- possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests
- maintain a high level of professional appearance and demeanor
- maintain the highest level of confidentiality in all areas
- demonstrate the ability to multi-task, be detail-oriented and be able to problem-solve, to effectively deal with internal and external customers
- supervise all housekeeping employees and assist in the selection, discipline, and discharge of housekeeping and laundry staff
- evaluate employee performance, take action on promotions, and re-trainings
- ensure all housekeeping and laundry staff is trained in all areas of guest room cleaning, public area cleaning, safety training including chemical, sanitation, and equipment use
- complete training in all areas of security, alcohol, and health and safety
- ensure compliance with OSHA, State, and Federal guidelines
- inspect work performed to ensure that it meets brand specifications
- investigate complaints about service and equipment and take corrective action
- plan and prepare employee work schedules, conduct daily stand-up meetings as well as monthly staff meetings as needed
- prepare the daily room and task assignments, including daily duties or any special assignments
- oversee general cleaning of all public areas creating a clean, sanitized welcoming environment
- ensure that an adequate number of housekeepers are on duty daily to maximize efficiency and manage labor keeping within budgeted guidelines
- maintain laundry operations and ensure laundry equipment is routinely maintained
- advise the front desk of rooms ready for occupancy, balance housekeeping reports, and resolve discrepancies
- work with other departments to ensure room status is up-to-date and repairs are timely
- complete inventory monthly and maintain stock levels
- forecast staffing and supply needs accounting for seasonal changes
- maintain lost and found items according to hotel policy
- oversee and assist with quarterly cleaning requirements
- perform or assist with all cleaning including guest rooms
- demonstrate good communication skills and convey information and ideas
- perform basic math and understand financial information
- recognize and take action on safety or loss prevention incidences
- implement company policies and procedures for safety and security
- report employee injury cases according to company policy
- understand hotel policies related to cancellations, extended stay, room types and rates, late check-outs, early arrivals, and special requests
- responsible for key control, issue and receipt of room keys and master keys
- participate in and support a positive, enjoyable work environment
- hold an understanding of hotel products and services including food and beverage and recreation
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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