Hawaiian Bros Portland General Manager (0105)

Beaverton, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

This job opportunity is with a reputable restaurant chain that prides itself on delivering exceptional dining experiences and outstanding customer service. The company operates in a dynamic and fast-paced environment where quality, efficiency, and guest satisfaction are top priorities. As a leader in the hospitality industry, the restaurant ensures compliance with safety regulations and embraces innovative marketing strategies to stay competitive. The establishment emphasizes strong team collaboration, employee development, and maintaining a safe and welcoming atmosphere for both guests and staff.

The role is for a Restaurant Manager who will be responsible for overseeing all aspects of restaurant operations to achieve business goals and maintain high standards of customer service. This includes developing and executing business plans, analyzing operational performance, managing costs, and leading marketing initiatives. The manager will ensure compliance with company policies as well as state and federal laws, particularly in food safety and personnel practices. A key part of the role is to lead a diverse team by providing training, coaching, and performance feedback to motivate employees while holding them accountable for meeting the company’s expectations. The manager is also tasked with handling administrative duties like transporting cash deposits securely. Strong leadership is essential as the manager will work alongside the team during busy periods to model best practices and foster a positive work environment.

The ideal candidate will have a minimum of a high school diploma or equivalent and preferably over 2 years of experience in a leadership role within restaurants, retail, or convenience stores. Candidates should demonstrate exceptional organizational, communication, and analytical skills. They will be adept in budgeting, labor management, and business planning along with having a good understanding of employment law and human resources practices. Bilingual ability in English and Spanish is considered a plus. This is a full-time position requiring 100% attendance and may include physical duties such as standing for extended periods, exposure to extreme temperatures, and occasional lifting of up to 50 pounds. The company values integrity, teamwork, and continuous improvement, making this a rewarding role for someone passionate about hospitality and business management.

Job Requirements

High school diploma or equivalent
Preferably 2 plus years experience in a team or shift leader position in a restaurant, retail, or convenience store
Must be at least 18 years of age
Food handlers permit required
Must have valid driver license and maintain proper insurance coverage
Must be able to read, write, and speak English
Ability to add, subtract, multiply and divide
Ability to communicate verbally and in written format with customers and co-workers using the English language
Positive attitude
Team-oriented, adaptable, dependable and strong work ethic
Must be knowledgeable regarding employment law and human resources practices
Must be able to effectively listen and understand information presented verbally and in written form
Basic computer knowledge

Job Qualifications

High school diploma or equivalent
Preferably 2 plus years experience in a team or shift leader position in a restaurant, retail, or convenience store
Must be knowledgeable regarding employment law and human resources practices
Food handlers permit required
Must have valid driver license and maintain proper insurance coverage
Must be able to read, write, and speak English
Spanish bilingual a plus
Knowledge of principles and processes for providing outstanding customer service
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources
Basic computer knowledge

Job Duties

Develop and execute the business plan for the restaurant
Analyze business performance, monitor controllable costs and initiate appropriate corrective actions when necessary
Utilize labor effectively to meet budgets while ensuring highest quality
Execute company-wide marketing programs
Identify and develop local restaurant marketing strategies to maximize sales
Ensure business and personnel practices are conducted according to state and federal laws and consistent with company and franchise policies and procedures
Uphold company food safety, food handling and sanitation requirements to ensure health and safety of customer and employees
Transport cash deposits to bank in a secure personal vehicle
Ensure total customer satisfaction through the delivery of a quality product and excellent customer service by restaurant personnel
Respond positively and quickly to customer concerns and correct problems before they affect customers
Lead by example by working side-by-side in the completion of duties including customer service, cleaning, maintaining equipment and stocking supplies
Supervise and direct employees customarily and regularly during work hours
Train, coach and provide regular performance feedback (positive and corrective) to motivate and improve the performance of all employees
Evaluate employees' performance and hold employees accountable for meeting performance standards
Communicate team goals and expectations to all employees
coach employees toward achieving goals, recognize and reward employees who contribute to goals
Make employment decisions regarding hiring, discipline, advancement, termination, compensation
Model and promote all shared company values including compassion, communication and collaboration
Perform any and all other duties assigned