Hawaii - Coordinator, Nippon Rent-a-Car

JTB Hawaii, Inc. is a prominent and dynamic leader in the travel services industry within the Hawaiian Islands. The company specializes in a wide array of offerings including event planning and management, transportation, golf tours, and merchandising. Originating from its focused services catering primarily to inbound travelers from Japan, JTB Hawaii has progressively expanded its scope to become a comprehensive provider of creative and global travel and entertainment solutions. With a strong presence in Hawaii, JTB Hawaii embodies a commitment to delivering superior customer experiences and innovative travel products to meet the diverse needs of its clientele. Its reputation is built on professionalism, cultural understanding, and reliability, making it an influential player in the travel and tourism sector across the islands.

The role of Hawaii Coordinator within the Nippon Rent A Car (NRC) department at JTB Hawaii offers a unique opportunity for individuals passionate about customer service and the travel industry. This is an hourly-paid position, offering a salary range of $17.00 to $22.50, ideal for those who enjoy working in an engaging, fast-paced environment where communication and attention to detail are crucial. The NRC department specifically focuses on managing and processing rent-a-car reservations and agreements, while ensuring that customers have a seamless and enjoyable rental experience. The coordinator will provide direct support in answering customer inquiries, explaining rental policies, and addressing questions to facilitate excellent service delivery. Responsibilities also include handling payment processing, completing paperwork, resolving minor issues promptly, assisting with emergencies, and collaborating with management regarding operational incidents such as accidents or flight delays.

This position requires a bilingual candidate fluent in both English and Japanese, with a sound understanding of Japanese culture and etiquette, as well as experience in the travel or rental car industry. The role demands proficiency in basic computer systems, including Microsoft Office applications and standard office equipment. Furthermore, it requires the ability to work independently and as part of a team, exhibiting strong organizational skills, problem-solving capabilities, and a customer-focused mindset. Working hours are generally from 7:00 am to 5:00 pm, Sunday through Saturday, including holidays as necessary, along with the possibility of overtime and weekend shifts with prior approval.