Han-Dee Hugo's #260-Assistant Store Manager

Han-Dee Hugo's is a well-established convenience store chain known for providing excellent customer service and a comprehensive range of products including fuel, lottery, and grocery items. Operating in an industry that demands a keen focus on safety, efficiency, and customer satisfaction, Han-Dee Hugo's has built a reputation for its commitment to quality and community involvement. The company fosters an environment where employees are valued as essential contributors to its ongoing success and growth. With a strong emphasis on teamwork and leadership, Han-Dee Hugo's offers a dynamic workplace that encourages career advancement and professional development.

The role of Assistant Manager at Han-Dee Hugo's is a pivotal position that combines leadership, customer service, and operational expertise. The Assistant Manager is expected to perform all duties of a Customer Service Representative (CSR) proficiently and consistently, as detailed in the company’s Operations Policy and Procedures Manual, while also undertaking managerial and leadership responsibilities. This role includes assisting the Store Manager with recruiting, training new CSR candidates, and overseeing day-to-day store operations to ensure a positive customer experience. Proficiency in operating Point of Sale equipment, credit/debit card systems, lottery machines, ATMs, fuel dispensers, and other related equipment is essential.

Beyond operational duties, the Assistant Manager serves as an ambassador for the company, embodying Han-Dee Hugo's core values and mission statement. They are expected to handle customer complaints professionally and swiftly, communicate effectively with team members, and promote a culture of teamwork and safety within the store. The position requires mental and physical readiness to handle emergency situations, including the activation of emergency controls and alarms, managing spills, and using fire extinguishers.

The Assistant Manager also plays a critical role in maintaining store standards related to merchandising, stocking, cleanliness, and safety. They assist with cash and inventory controls, bank deposits, and ensure compliance with vendor control policies. Additionally, this role involves monitoring and verifying surveillance systems, ensuring the security and safety of all employees, and promoting upselling techniques among staff to optimize sales.

This position demands flexible working hours across various shifts, including days, nights, weekends, and holidays, with an "On Call" status to meet the needs of the business around the clock. The Assistant Manager must be physically capable of standing and walking for long periods, lifting varying weights, and performing tasks that require manual dexterity and visual acuity. Working conditions include exposure to outdoor weather elements, fumes, and noise typical of convenience store and gas station environments.

In summary, the Assistant Manager role at Han-Dee Hugo's is a multifaceted leadership position critical to maintaining the high standards of customer service, safety, and operational excellence that define the brand. The ideal candidate will combine strong leadership skills with hands-on operational abilities, a commitment to safety, and a passion for delivering outstanding customer experiences.