Hampton Inn & Suites Austin Downtown - Front Desk Supervisor
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Hampton Inn & Suites Austin-Downtown/Convention Center is a premier boutique-style hotel located in the heart of downtown Austin, Texas. Conveniently positioned just one block from the Austin Convention Center and within walking distance to the vibrant Sixth Street entertainment district, this 16-story hotel offers guests an ideal blend of comfort, convenience, and style. Whether visitors are in Austin for business meetings, conventions, or to enjoy one of the city's famed live music festivals, Hampton Inn & Suites Austin-Downtown/Convention Center provides a welcoming and accommodating environment that caters to a diverse range of traveler needs. The hotel features well-appointed rooms equipped...
Job Requirements
- High school diploma or equivalent
- 2 to 3 years of progressive hotel or related field experience
- supervisory experience preferred
- valid driver’s license
- compliance with certification requirements such as food handlers, alcohol awareness, CPR, and first aid
- strong customer service orientation
- ability to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- 2 to 3 years of progressive experience in a hotel or hospitality-related field
- previous supervisory experience preferred
- valid driver’s license
- familiarity with hospitality software and reservation systems beneficial
- strong leadership and interpersonal skills
- effective problem-solving and communication capabilities
Job Duties
- Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free
- manage reservations, VIP requests, and guest services with personalized attention
- track logs, oversee messages and packages, ensuring operational efficiency and professionalism
- monitor room rates, packages, and promotions to optimize revenue and guest satisfaction
- lead, train, and motivate front desk staff fostering effective communication and teamwork
- address and resolve guest concerns and workplace issues promptly and creatively
- maintain safety and operational standards consistently
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
