H2B Server Captain

This job opportunity is offered by a reputable hospitality establishment specializing in food and beverage services. The company is dedicated to providing exceptional dining experiences to its members and guests, maintaining high standards of service, and ensuring a welcoming and efficient environment. With a strong emphasis on customer satisfaction and operational excellence, the organization values professional staff members who are committed to teamwork and delivering quality service in a dynamic setting. This role is essential in upholding the integrity and reputation of the establishment’s front-of-house operations.

The position available is for a Front-of-House Supervisor in the food and beverage department. This role is pivotal in overseeing the daily operations of the food and beverage waitstaff, ensuring that service standards are consistently met and enhanced. The supervisor will be responsible for managing and supporting up to twenty food and beverage waitstaff, facilitating smooth shift transitions, and addressing any operational challenges that arise during service hours. The role also involves assisting with conducting shift meetings, which are critical for communicating daily specials, service protocols, and team expectations.

Key responsibilities include coaching and disciplining staff as necessary to maintain high performance levels and customer service quality. Handling member issues and complaints with professionalism and tact is a core aspect of this role, requiring strong interpersonal and problem-solving skills. The supervisor will be tasked with overseeing the completion of all opening and closing duties, ensuring that the premises are prepared for service and properly secured at the end of the shift. Additionally, processing end-of-day reports and closing procedures is required to maintain accurate records and support operational accountability.

This position is ideal for candidates who have experience in food and beverage service management, possess strong leadership abilities, and are adept at creating a positive and productive work environment. The Front-of-House Supervisor plays a crucial role in the day-to-day operations, contributing directly to the success and reputation of the establishment through effective team leadership and excellent customer service. Employment terms, including salary and work schedule, are in line with industry standards and will be discussed during the interview process.