Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays

Job Description

The St. Regis Bal Harbour Resort, located at 9703 Collins Ave, Bal Harbour, Florida, is a prestigious luxury hotel that epitomizes timeless glamour combined with modern sophistication. Known globally for its impeccable service and exquisite guest experiences, the St. Regis brand is part of Marriott International's esteemed portfolio of luxury hotels and resorts. With over 50 properties worldwide, the brand remains dedicated to delivering personalized, anticipatory service, showcased by their signature Butler Service and attention to detail that caters to an elite clientele. The resort itself offers a blend of classic elegance and contemporary amenities, making it a premier destination for travelers seeking a unique blend of comfort, luxury, and memorable experiences. The team at St. Regis Bal Harbour is committed to fostering a welcoming and inclusive environment for both guests and associates alike, valuing diverse cultural backgrounds and talents, and ensuring a workplace that supports equal opportunity and growth.

The Spa Specialist position at The St. Regis Bal Harbour Resort is a vital role within the Spa category, focusing on enhancing guest experiences by supporting a variety of spa-related functions. This full-time, non-management position requires an individual who is proactive and dedicated to creating a welcoming environment for all guests. Spa Specialists serve as the first point of contact in the spa, responsible for a wide spectrum of duties including promoting spa services and retail products, managing reservations, confirming appointments, and providing guests with detailed information about available treatments. They also handle guest check-ins and process payments, ensuring that every transaction is seamless and contributes positively to the overall spa experience.

In this role, Spa Specialists are constantly on their feet, moving and adapting to different physical demands such as standing, sitting, or walking for extended periods, navigating uneven or slippery surfaces, and performing light physical tasks including lifting or carrying objects with or without assistance. They utilize reservation software efficiently, requiring careful attention to detail and excellent organizational skills. Adhering to company policies and procedures is essential to maintain the highest quality and safety standards. Personal presentation and professional communication are equally important, as Spa Specialists represent the resort's brand and contribute to the luxurious and refined atmosphere of the spa.

This position does not require prior related work or supervisory experience but does expect candidates to have at least a high school diploma or GED equivalent. The role provides an excellent opportunity for individuals seeking to enter the hospitality and wellness industry, offering exposure to luxury service standards and personalized guest interaction. The St. Regis Bal Harbour Resort values diversity and is committed to creating an inclusive workplace where associates can grow and thrive. Embracing the St. Regis ethos means delivering flawless, bespoke service that aligns with the legacy of the brand while contributing to an exceptional working environment and guest experience. If you are passionate about wellness, customer service, and working in a luxurious, fast-paced setting, the Spa Specialist role at St. Regis Bal Harbour offers a fulfilling career path with opportunities to develop professionally and personally.

Job Requirements

  • high school diploma or GED equivalent
  • no related work experience required
  • no supervisory experience
  • ability to stand, sit, or walk for extended periods
  • ability to lift and move objects up to 25 pounds with assistance
  • ability to work on uneven or slippery surfaces
  • willingness to adhere to company policies and standards

Job Qualifications

  • high school diploma or GED equivalent
  • excellent communication skills
  • ability to use reservation software
  • customer service experience preferred
  • ability to work in a fast-paced environment
  • teamwork skills
  • commitment to professional appearance

Job Duties

  • promoting spa services and retail products
  • scheduling reservations and confirming appointments
  • providing answers about spa services
  • checking in guests
  • processing payments
  • managing reservation software
  • maintaining a safe and clean work environment

Job Criteria

Experience

No experience required


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