Job Overview
Compensation
Salary
Range $43,400.00 - $45,000.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid vacation
State holidays
Flexible Spending Account (FSA)
401(k) plan with employer match
Free on-site dining
Free parking
Employee Discounts
Job Description
The Georgia World Congress Center Authority (GWCCA) is a premier event venue management organization operating a world-class campus in Atlanta, Georgia. This expansive facility serves as a landmark campus that hosts major conventions, trade shows, sporting events, and entertainment exhibitions, contributing significantly to the region's economic growth and community engagement. Known for its commitment to excellence and innovation in event experiences, GWCCA offers a dynamic workplace environment for individuals passionate about delivering quality guest experiences and operational excellence in the hospitality and events sector.
Joining GWCCA means becoming part of a team dedicated to crafting moments that truly matter to clients, attendees, and the broader community. As a vital player in Georgia's event and hospitality industry, GWCCA blends tradition with forward-thinking strategies to maintain its status as a top-tier event destination. The Authority fosters a culture of teamwork, accountability, and authenticity, supporting employees' growth and encouraging collaboration across diverse operational departments.
The Facility Operations Coordinator at GWCCA plays a critical role within the Campus Operations function, which is charged with ensuring that the facilities are operated safely, efficiently, and to the highest standards of quality. Reporting directly to the Campus Operations Manager, this role provides essential administrative coordination and operational support for an array of facility-related activities. The coordinator ensures that service requests are handled promptly, departmental records are meticulously maintained, reports are generated accurately, and operational logistics are managed smoothly.
This position serves as a linchpin for communication between Facility Operations teams and other campus departments, streamlining workflows and sustaining the operational readiness of the venue. Responsibilities include managing onboarding logistics, coordinating interviews and training sessions, monitoring event schedules and room readiness, processing invoices, and handling supply management and uniform distribution. The coordinator also supports operational quality programs that guarantee client-ready facilities before, during, and after events, playing a significant part in maintaining GWCCA’s reputation for excellence.
Ideal candidates for the Facility Operations Coordinator position are detail-oriented, highly organized, and proactive problem-solvers who excel at multitasking in a fast-paced, complex environment. They maintain positive working relationships, uphold high customer service standards, and contribute to continuous operational improvements. Candidates should also embody the Authority’s values and be prepared to undergo standard pre-employment screenings.
The Georgia World Congress Center Authority offers a comprehensive and competitive benefits package designed to support employees’ health, financial security, and work-life balance. Benefits include medical, dental, vision, and life insurance, paid vacation and state holidays, flexible spending accounts, a 401(k) retirement plan with employer matching, and additional perks like free on-site dining and parking, as well as employee discounts. This robust package underlines GWCCA’s commitment to its workforce, ensuring they are well-supported to contribute effectively to the campus’s ongoing success.
Joining GWCCA means becoming part of a team dedicated to crafting moments that truly matter to clients, attendees, and the broader community. As a vital player in Georgia's event and hospitality industry, GWCCA blends tradition with forward-thinking strategies to maintain its status as a top-tier event destination. The Authority fosters a culture of teamwork, accountability, and authenticity, supporting employees' growth and encouraging collaboration across diverse operational departments.
The Facility Operations Coordinator at GWCCA plays a critical role within the Campus Operations function, which is charged with ensuring that the facilities are operated safely, efficiently, and to the highest standards of quality. Reporting directly to the Campus Operations Manager, this role provides essential administrative coordination and operational support for an array of facility-related activities. The coordinator ensures that service requests are handled promptly, departmental records are meticulously maintained, reports are generated accurately, and operational logistics are managed smoothly.
This position serves as a linchpin for communication between Facility Operations teams and other campus departments, streamlining workflows and sustaining the operational readiness of the venue. Responsibilities include managing onboarding logistics, coordinating interviews and training sessions, monitoring event schedules and room readiness, processing invoices, and handling supply management and uniform distribution. The coordinator also supports operational quality programs that guarantee client-ready facilities before, during, and after events, playing a significant part in maintaining GWCCA’s reputation for excellence.
Ideal candidates for the Facility Operations Coordinator position are detail-oriented, highly organized, and proactive problem-solvers who excel at multitasking in a fast-paced, complex environment. They maintain positive working relationships, uphold high customer service standards, and contribute to continuous operational improvements. Candidates should also embody the Authority’s values and be prepared to undergo standard pre-employment screenings.
The Georgia World Congress Center Authority offers a comprehensive and competitive benefits package designed to support employees’ health, financial security, and work-life balance. Benefits include medical, dental, vision, and life insurance, paid vacation and state holidays, flexible spending accounts, a 401(k) retirement plan with employer matching, and additional perks like free on-site dining and parking, as well as employee discounts. This robust package underlines GWCCA’s commitment to its workforce, ensuring they are well-supported to contribute effectively to the campus’s ongoing success.
Job Requirements
- High school diploma or General Education Degree (GED) required
- Minimum three years of experience in administrative, operational support, or facilities role
- Experience coordinating administrative processes and maintaining records and reports
- Ability to manage multiple tasks and priorities
- Excellent communication skills
- Proactive problem-solving skills
- Strong organizational skills
- Ability to work collaboratively and maintain professional relationships
Job Qualifications
- High school diploma or General Education Degree (GED) required
- Associate’s degree in business administration, facilities management, or related field preferred
- Minimum three years of experience in administrative, operational support, facilities, or related role
- Experience supporting departmental operations and coordinating administrative processes
- Strong organizational and coordination skills
- Excellent written and verbal communication skills
- Ability to build and maintain positive working relationships
- Proactive and solutions-oriented approach
- Strong attention to detail with record-keeping ability
Job Duties
- Provide administrative coordination and support to the Facility Operations team under direction of Campus Operations Manager
- Support Facility Operations managers in consistent onboarding processes
- Coordinate interview schedules with hiring managers
- Coordinate required training enrollment and departmental orientation schedules
- Generate reports and dashboards on department financials, employee schedules, room inspection operations, and customer surveys
- Support and coordinate operational quality programs including pre-event room readiness, day-of-event refreshes, and post-event strike and recovery
- Administer quality assurance checks, maintain documentation and communication across departments
- Monitor event schedules to plan and adjust refresh and recovery activities ensuring timely execution and continuous process improvement
- Prepare documents, reports, presentations, and correspondence
- Assist team members with IT Service Desk ticket submissions and tracking
- Manage uniform distribution and inventory and process invoices tracking budget expenses
- Initiate and enter purchasing requisitions, track approval workflows, and coordinate with purchasing and vendors
- Order, track, and maintain asset inventory of departmental supplies
- Maintain organized records and documentation
- Coordinate administrative activities and communications between Facility Operations and other campus departments
- Participate in departmental meetings and training programs
- Maintain a professional image reflecting GWCCA philosophy
- Perform additional duties and special projects as assigned
Job Criteria
Experience
No experience required
Job Location
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