Guest Travel Coordinator

American Cruise Lines is a leading company in the American river cruising industry, known for its dedication to providing exceptional travel experiences aboard the finest American ships. Headquartered in Sandy, Utah, the company prides itself on sharing America's rich history and diverse landscapes while upholding core values including optimism, commitment, patriotism, and merit. American Cruise Lines is experiencing rapid growth, expanding its fleet and service offerings, and is focused on creating a dynamic work environment where innovation and collaboration thrive. Employees at American Cruise Lines are considered vital to the company's ongoing success and are encouraged to grow their careers while making a meaningful impact in the travel sector.

The role of Guest Travel Coordinator at American Cruise Lines involves managing all aspects of travel logistics for guests across the company’s expanding fleet. This full-time, 40-hour per week position, located in Sandy, UT, requires the coordinator to meticulously arrange flights and transfers for guests who are currently booked on various cruises. The coordinator will be a pivotal part of the guest travel experience, ensuring seamless coordination and communication to deliver superior customer service. Responsibilities include the day-to-day sending of travel itineraries, managing reservations, confirming bookings, and monitoring rates and availability.

This role demands an individual who can excel in a fast-paced environment while maintaining an exceptional level of attention to detail and organization. The Guest Travel Coordinator must be adept at communicating clearly and effectively with guests, responding to inquiries promptly, and sending reservation details in a timely manner. Experience with Global Distribution Systems (GDS), particularly Sabre, is crucial, as this candidate will be handling ticketing, schedule changes, voids, and exchanges regularly.

American Cruise Lines offers the opportunity to be part of a vibrant team that values excellence and dedication. Alongside comprehensive medical, dental, and vision benefits, the company provides a 401(k) plan, onsite gym facilities, and covered parking, supporting the well-being and professional growth of its employees. Joining American Cruise Lines means contributing to a company passionate about creating unforgettable travel experiences while being part of a supportive and inclusive workplace driven by its core values and commitment to equal employment opportunities.