
Job Overview
Compensation
Hourly
Range $14.00 - $18.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
flexible schedule
Retirement Plan
Professional development opportunities
Job Description
Our company is a well-established retail business committed to providing outstanding customer service and a welcoming shopping experience. Known for our dedication to customer satisfaction and operational excellence, we pride ourselves on creating an environment where customers feel valued and appreciated. We operate in the retail sector, focusing on selling a variety of merchandise and providing fast, convenient services to our patrons. As a company, we emphasize professionalism, cleanliness, and efficiency to maintain a high standard of service and brand reputation.
We are currently seeking a motivated and personable Guest Specialist to join our team as a Sales Associate. This role is pivotal in shaping the customer experience and ensuring that each visitor to the store receives exceptional service from the moment they enter or speak with us on the phone. Unlike typical cashiers, our Sales Associates embody a customer-first mentality by engaging warmly with customers, remembering their names, and making them feel genuinely important. The ideal candidate will move quickly through tasks, offer prompt assistance, and promote products and available promotions enthusiastically.
In addition to outstanding customer interaction, this role involves a variety of responsibilities that contribute to the smooth operation and cleanliness of the store environment. These duties include maintaining restrooms, floors, windows, coolers, and merchandise areas to high standards. You will also help keep the parking lot and fuel islands clean and orderly, manage stock and front merchandise displays, and ensure all items are correctly priced and showcased. Ensuring proper accounting and legal compliance—like cash handling, age-restricted sales policies, and inventory control—is a critical aspect of this position.
The Guest Specialist role demands a professional image, and candidates are expected to maintain appropriate hygiene, wear uniforms and name tags, and uphold a positive and respectful demeanor at all times. The job requires physical ability to lift, bend, and stand for long periods, the capability to work in cooler environments, and the ability to handle weights up to 50 pounds safely.
This position offers a dynamic workplace where no two days are the same, balancing customer service, cleaning, merchandising, and inventory management duties. Successful candidates are people-oriented, honest, flexible, and willing to learn and support their teammates. Daily multitasking and effective communication with management, vendors, and customers are essential to thrive in this role.
Joining our team as a Guest Specialist not only means contributing to a company committed to excellence but also provides a chance to develop a rewarding career in retail sales with opportunities for growth and recognition. If you are eager to join a company that values enthusiasm, integrity, and a strong work ethic, this role could be an excellent match for you.
We are currently seeking a motivated and personable Guest Specialist to join our team as a Sales Associate. This role is pivotal in shaping the customer experience and ensuring that each visitor to the store receives exceptional service from the moment they enter or speak with us on the phone. Unlike typical cashiers, our Sales Associates embody a customer-first mentality by engaging warmly with customers, remembering their names, and making them feel genuinely important. The ideal candidate will move quickly through tasks, offer prompt assistance, and promote products and available promotions enthusiastically.
In addition to outstanding customer interaction, this role involves a variety of responsibilities that contribute to the smooth operation and cleanliness of the store environment. These duties include maintaining restrooms, floors, windows, coolers, and merchandise areas to high standards. You will also help keep the parking lot and fuel islands clean and orderly, manage stock and front merchandise displays, and ensure all items are correctly priced and showcased. Ensuring proper accounting and legal compliance—like cash handling, age-restricted sales policies, and inventory control—is a critical aspect of this position.
The Guest Specialist role demands a professional image, and candidates are expected to maintain appropriate hygiene, wear uniforms and name tags, and uphold a positive and respectful demeanor at all times. The job requires physical ability to lift, bend, and stand for long periods, the capability to work in cooler environments, and the ability to handle weights up to 50 pounds safely.
This position offers a dynamic workplace where no two days are the same, balancing customer service, cleaning, merchandising, and inventory management duties. Successful candidates are people-oriented, honest, flexible, and willing to learn and support their teammates. Daily multitasking and effective communication with management, vendors, and customers are essential to thrive in this role.
Joining our team as a Guest Specialist not only means contributing to a company committed to excellence but also provides a chance to develop a rewarding career in retail sales with opportunities for growth and recognition. If you are eager to join a company that values enthusiasm, integrity, and a strong work ethic, this role could be an excellent match for you.
Job Requirements
- Must be physically fit and able to lift, bend, and stand for up to eight hours
- Ability to balance on step stool or stepladder
- Ability to work in cooler temperatures of 36 degrees Fahrenheit for up to 30 minutes
- Must be able to lift and carry 50 pounds
- Must tolerate exposure to gasoline fumes and cleaning chemicals
- Visual acuity required to check identification
- Ability to perform basic math at an eighth-grade level
- Must speak, read, and write English at an eighth-grade level and communicate effectively with customers
- Class C Operator Certification required
Job Qualifications
- High school diploma or equivalent
- Experience in customer service or retail is preferred
- Ability to communicate effectively with customers and team members
- Basic math skills at an eighth-grade level
- Ability to operate point of sale systems
- Demonstrated honesty and reliability
- Ability to work independently and as part of a team
- Willingness to learn and take on new responsibilities
- Flexibility with work schedule
- Understanding of inventory control and basic accounting principles
Job Duties
- Provide an enthusiastic beaming greeting to all customers upon entering the store or on the phone
- Get to know customers and use their names
- Go out of your way to make customers feel important and valued giving 100 percent attention
- Move quickly to provide fast service
- Offer suggestions and promotions
- Thank customers for their business and invite them back
- Restock and clean restrooms including floors, toilets, sinks, mirrors, walls, and ceilings
- Empty and clean trash cans with bags tucked out of sight
- Clean doors and windows
- Sweep and mop floors ensuring they are free of trash, spills, and stains
- Clean cooler doors and shelves free of stains and spills
- Sweep rugs and ensure they are free of trash
- Organize and clean transaction counters
- Dust and clean shelves
- Maintain cleanliness and organization of fast food and prep areas
- Keep back office and cooler neat and organized
- Ensure coffee and fountain areas are clean and spill free
- Dust merchandise areas
- Maintain cleanliness of the parking lot, fuel islands, and entrances
- Stock, front, and face all merchandise
- Bag ice and price all merchandised items
- Front coolers with labels faced
- Stock fountain, cooler, and freezer
- Brew coffee
- Remove out of date merchandise
- Move and build product displays
- Manage proper cigarette displays and price products
- Stock lottery supplies and cigarettes
- Ensure proper cash, credit card, and check accountability at shift end
- Perform basic math to count change
- Adhere to age-restricted product sales policies
- Monitor for shoplifters and gas theft
- Check in vendors and gas deliveries
- Operate POS, lottery, phone card, and money order machines
- Attend store meetings
- Assist managers in recruiting new employees
Job Criteria
Experience
No experience required
Job Location
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