Job Overview
Employment Type
Part-time
Compensation
Hourly
Range $14.00 - $16.00
Benefits
Part-time eligibility
Job Description
AEG is a globally recognized leader in sports and live entertainment with over 20 years of experience transforming how people experience their favorite events. Annually, AEG hosts more than 160 million guests and promotes over 10,000 shows while presenting more than 22,000 events worldwide. The company operates more than 300 venues, including leading sports franchises, marquee music brands, and integrated entertainment districts. AEG is devoted to innovation, artistry, community engagement, and sustainability, striving to make memorable moments that resonate with audiences around the globe. They emphasize a diverse and inclusive workplace that reflects the array of artists, athletes, and fans they serve, supporting community initiatives and minimizing environmental impact through sustainable business practices. Joining AEG means becoming part of an organization committed to excellence and pushing the boundaries of live entertainment.
The Guest Services Staff position is a vital part of AEG's commitment to providing exceptional experiences for every guest who steps into their venues. This role serves as the primary point of contact for guests within the venue, responsible for ensuring a welcoming, safe, and secure environment from the moment guests arrive until they leave. Guest Services Staff are expected to deliver professional, courteous, and efficient customer service, addressing guest inquiries, providing directions, assisting with seating, managing coat checks, and enforcing venue policies. They play an essential role in monitoring guest behavior, including responsible alcohol consumption and emergency procedures if necessary. This position requires the ability to work in dynamic conditions, maintain a positive attitude, and interact respectfully with a diverse range of guests. The compensation for this role ranges between $14 and $16 per hour, with part-time benefits eligibility under the ACA qualification. This opportunity is well-suited for individuals seeking to be part of an energetic team in a live entertainment environment and who value excellent customer service and teamwork. AEG values adaptability and encourages employees to take on varied duties and participate in ongoing training and meetings to uphold the highest standards of operation.
The Guest Services Staff position is a vital part of AEG's commitment to providing exceptional experiences for every guest who steps into their venues. This role serves as the primary point of contact for guests within the venue, responsible for ensuring a welcoming, safe, and secure environment from the moment guests arrive until they leave. Guest Services Staff are expected to deliver professional, courteous, and efficient customer service, addressing guest inquiries, providing directions, assisting with seating, managing coat checks, and enforcing venue policies. They play an essential role in monitoring guest behavior, including responsible alcohol consumption and emergency procedures if necessary. This position requires the ability to work in dynamic conditions, maintain a positive attitude, and interact respectfully with a diverse range of guests. The compensation for this role ranges between $14 and $16 per hour, with part-time benefits eligibility under the ACA qualification. This opportunity is well-suited for individuals seeking to be part of an energetic team in a live entertainment environment and who value excellent customer service and teamwork. AEG values adaptability and encourages employees to take on varied duties and participate in ongoing training and meetings to uphold the highest standards of operation.
Job Requirements
- High school diploma or its equivalency
- 0-2 years of related work experience
- Previous experience working in events and knowledge of the music industry preferred
- Ability to work in varying conditions
- Ability to lift 50 lbs without assistance
- Positive attitude with superior customer service skills
- Availability to work nights, weekends, and holidays as needed according to venue schedule
- Ability to stand, walk, and climb stairs for long periods of time
Job Qualifications
- High school diploma or its equivalency
- 0-2 years of related work experience
- Previous experience working in events and knowledge of the music industry preferred
- Ability to work in varying conditions
- Ability to lift 50 lbs without assistance
- Positive attitude with superior customer service skills
- Availability to work nights, weekends, and holidays as needed according to venue schedule
- Ability to stand, walk, and climb stairs for long periods of time
Job Duties
- Answer guest questions and direct guests to important areas of the venue such as restrooms, ATM, coat checks, VIP areas, and concert areas
- Operate coat check rooms following established guidelines and procedures
- Scan tickets for entry and administer applicable wristbands for event entrance including 21 plus, VIP access, and private event access
- Greet guests and resolve guest complaints, escalating concerns as necessary
- Monitor guest conduct to ensure a safe and secure environment, including monitoring alcohol consumption to prevent underage drinking and ensure responsible beverage consumption
- Seat guests and assist ADA patrons
- Enforce all venue policies and procedures
- Complete company and venue required trainings and participate in employee meetings
- Act as a member of the emergency evacuation team by communicating with and directing guests during emergencies
- Monitor venue during guest arrival and exit to comply with fire safety regulations
- Perform other duties as directed by management and supervisors
Job Criteria
Experience
No experience required
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
