Guest Services Support

The University of New Mexico (UNM) is a prestigious educational institution located in Albuquerque, NM, renowned for its commitment to fostering a diverse and inclusive community focused on academic excellence and community engagement. The university offers a wide range of services and departments that support the student body, faculty, and staff in their academic and extracurricular endeavors. Among these, the Food Services department, LoboCard Office, and University Club stand out for their dedication to creating quality experiences for the campus community. The University Club at The Championship Golf Course is a distinguished venue that hosts numerous events, meetings, and special functions throughout the year, providing an elegant and accommodating atmosphere for members and visitors alike.

This Student Intermediate Level role, titled Guest Services Support, is a unique and integral position within the Food Services department at UNM, specifically based on the main campus in Albuquerque. This opportunity is designed for student employment, providing a flexible, part-time hourly role at $14.00 to $16.00 per hour. The position offers a blend of operational support, customer service, and event coordination primarily focused around the University Club and also supports the LoboCard Office and Food Services.

The successful candidate will serve as a Guest Services and Event Assistant, playing a pivotal role in ensuring seamless daily operations and smooth execution of special events at the University Club. The role requires a professional yet friendly approach, with strong customer service skills and the ability to interact effectively with a wide range of individuals including students, faculty, staff, and external clients. Attention to detail is critical as the job entails event scheduling, timely communications, assisting with inventory management, and providing administrative support across various departments.

Evening and weekend work hours may be required depending on event scheduling, making flexibility in availability an important aspect of this position. Core responsibilities include assisting the University Club manager, scheduling events using specialized event management software, giving tours of event spaces, and managing event logistics to ensure goals and client satisfaction are met.

Beyond event execution, the role involves maintaining accurate records, reports, and files using office software such as Excel, Word, and PowerPoint. Coordination with catering, audio visual services, and other event stakeholders is essential for providing a comprehensive guest experience. The candidate will also help address inquiries via phone and email, support vending solutions and other special projects for UNM Food Services, and assist with administrative duties to ensure smooth department operations.

This position offers an excellent opportunity for students seeking practical experience in customer service, event planning, and administrative tasks in a dynamic campus environment. It fosters skills in communication, organization, and multitasking while providing exposure to teamwork within multiple departments. Working in this role offers the chance to be part of meaningful events at a prestigious university, contributing directly to the quality of campus life and hospitality services at UNM.