Guest Services Supervisor - Shell Vino Bello Resort

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, operating a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. With its headquarters rooted in delivering exceptional travel experiences, the company is committed to putting the world on vacation by inspiring travelers and providing memorable and innovative vacation solutions. Known for its expansive resources and a dedicated team of professionals, Travel + Leisure Co. operates in numerous locations, including the Napa area in California, where it manages exceptional resort properties such as the Shell Vino Bello Resort. As a full-time employer, the company values diversity, inclusivity, and growth opportunities for its associates to advance their careers within the hospitality industry.

The role of Guest Services Supervisor at Shell Vino Bello Resort in Napa, California, offers an excellent opportunity to lead and inspire a dedicated team in a beautiful, high-profile resort setting. Positioned as a frontline leader, this role focuses on elevating guest satisfaction through effective supervision and execution of guest services. As a Guest Services Supervisor, you will be responsible for ensuring smooth daily operations of guest service shifts, managing front-of-house and back-of-house activities, and maintaining a welcoming and efficient environment for guests and associates alike.

In this position, you’ll be entrusted with overseeing guest check-in and check-out procedures, analyzing daily reports, and facilitating clear communication within your team to meet operational needs efficiently. Accuracy in managing room inventory and adherence to standardized checklists will be critical to maintaining service excellence. The role demands strong leadership qualities, including coaching, mentoring, and training staff to continually improve their customer service skills, both technically and interpersonally.

Another vital aspect of the job is proactive problem-solving and adaptability. You will be the key person ensuring that operational schedules meet the needs of guests, associates, and the financial objectives of the resort. Maintaining positive customer relationships and fostering a collaborative team spirit among associates are essential to creating a memorable guest experience. The ideal candidate thrives in a dynamic environment and is always looking for innovative ways to enhance service delivery.

Travel + Leisure Co. offers a competitive hourly wage of $27.50 for this role along with a wide range of health and welfare benefits designed to support your professional and personal well-being. Associates working 30 or more hours per week enjoy comprehensive medical, dental, and vision coverage, among other benefits. Paid time off, parental leave, and a robust 401k plan with employer match are also part of the benefits package, which further demonstrates the company’s commitment to its workforce.

Joining Shell Vino Bello Resort as a Guest Services Supervisor means becoming part of a globally recognized hospitality brand where passion for travel and guest satisfaction drives everything. This role is designed for individuals who want to make a lasting impact on guest experiences while advancing their career in an inclusive and supportive environment. Travel + Leisure Co. values equal employment opportunities and encourages applicants from all backgrounds to apply. Accommodations for applicants with disabilities are available upon request, reflecting the company’s dedication to accessibility and inclusion.