Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
employee recognition programs
Job Description
The Nugget is a renowned hospitality and entertainment establishment known for providing exceptional guest experiences in a vibrant casino and hotel environment. With a rich history and a strong commitment to excellence, the Nugget offers a dynamic and engaging workplace for individuals passionate about customer service and operational efficiency. As a prominent name in the hospitality industry, the Nugget focuses on creating memorable experiences for guests through a combination of quality service, a friendly atmosphere, and professional staff dedicated to upholding high standards.
The role of Guest Services Supervisor at the Nugget is pivotal in maintaining these standards, specifically within the valet and bell desk operations. This supervisory position demands a proactive leader who is not only capable of managing the day-to-day activities of the parking operation staff but also serves as an ambassador of outstanding guest service and professionalism. The Guest Services Supervisor is often the first point of contact for guests, making first impressions crucial. Responsibilities include overseeing vehicle parking and retrieval, ensuring safety protocols are followed, and managing guest interactions with tact and diplomacy. The role requires handling guest issues and concerns efficiently while supporting the Guest Services Manager in ensuring smooth operational flow.
In addition to leadership and operational oversight, the Guest Services Supervisor must foster a positive work environment, encourage teamwork, and maintain high levels of communication across teams and management. This position calls for someone who can anticipate guest needs and exceed expectations consistently, managing a balanced approach to workflow, guest service, and team morale. Compliance with local, state, and federal regulations alongside company policies is also essential, guaranteeing a safe, legal, and pleasant environment for both guests and employees.
This is a full-time position that expects regular, dependable attendance and a strong commitment to the role's physical and mental demands, including walking, standing, lifting, and managing outdoor and indoor environments. Candidates should bring a minimum of three years of safe driving experience, possess an Alcohol Awareness Certification, and hold a valid Nevada driver’s license with a clean three-year record. The ideal candidate will be proficient in basic computer applications such as Microsoft Office and have excellent verbal and written communication skills in English.
Working as a Guest Services Supervisor at the Nugget offers an opportunity to join a respected establishment that values its employees' contributions, offers a dynamic work environment, and prioritizes guest satisfaction at every touchpoint. This role is not only essential for operational success but also critical in shaping the overall guest experience that distinguishes the Nugget in the competitive hospitality market.
The role of Guest Services Supervisor at the Nugget is pivotal in maintaining these standards, specifically within the valet and bell desk operations. This supervisory position demands a proactive leader who is not only capable of managing the day-to-day activities of the parking operation staff but also serves as an ambassador of outstanding guest service and professionalism. The Guest Services Supervisor is often the first point of contact for guests, making first impressions crucial. Responsibilities include overseeing vehicle parking and retrieval, ensuring safety protocols are followed, and managing guest interactions with tact and diplomacy. The role requires handling guest issues and concerns efficiently while supporting the Guest Services Manager in ensuring smooth operational flow.
In addition to leadership and operational oversight, the Guest Services Supervisor must foster a positive work environment, encourage teamwork, and maintain high levels of communication across teams and management. This position calls for someone who can anticipate guest needs and exceed expectations consistently, managing a balanced approach to workflow, guest service, and team morale. Compliance with local, state, and federal regulations alongside company policies is also essential, guaranteeing a safe, legal, and pleasant environment for both guests and employees.
This is a full-time position that expects regular, dependable attendance and a strong commitment to the role's physical and mental demands, including walking, standing, lifting, and managing outdoor and indoor environments. Candidates should bring a minimum of three years of safe driving experience, possess an Alcohol Awareness Certification, and hold a valid Nevada driver’s license with a clean three-year record. The ideal candidate will be proficient in basic computer applications such as Microsoft Office and have excellent verbal and written communication skills in English.
Working as a Guest Services Supervisor at the Nugget offers an opportunity to join a respected establishment that values its employees' contributions, offers a dynamic work environment, and prioritizes guest satisfaction at every touchpoint. This role is not only essential for operational success but also critical in shaping the overall guest experience that distinguishes the Nugget in the competitive hospitality market.
Job Requirements
- Must be a minimum of 18 years old
- Ability to drive a manual and automatic vehicle
- High school diploma or equivalent
- Effectively communicate with others both verbally and in written form using the English language
- Minimum of 3 years safe driving experience
- Ability to provide outstanding guest service, every time, every guest
- Ability to balance multiple tasks while demonstrating good time management
- Basic knowledge of Microsoft Office including Excel, Word, and Outlook
- Alcohol Awareness Certification
- Valid Nevada driver’s license with a clean 3-year DMV record
- Ability to walk, stand, or sit for extended periods of time
- Ability to lift and move product up to 75 lbs
- Fine finger manipulation
- Work environment may include smoke and variable temperature, lighting, and noise levels
- Work may be performed indoors and outdoors during special events
Job Qualifications
- High school diploma or equivalent
- Minimum of 3 years safe driving experience
- Ability to provide outstanding guest service every time every guest
- Ability to balance multiple tasks while demonstrating good time management
- Basic knowledge of Microsoft Office including Excel, Word, and Outlook
- Effective communication skills in English both verbally and written
- Alcohol Awareness Certification
- Valid Nevada driver’s license with a clean 3-year DMV record
Job Duties
- Supervise and oversee the parking operation staff, ensuring proper key handling, and safe efficient parking/retrieval of vehicles
- Ensure a smooth arrival and departure for Nugget guests, assisting in parking/retrieving vehicles in a timely manner
- Lead by example at all times, showing tact and diplomacy with difficult guests
- Handle guest related concerns, questions, claims, and service issues in a timely and professional manner in the absence of the Guest Services Manager
- Follow proper procedure and timely submittal of paperwork for team member or guest incidents/accidents
- May be responsible for approving time & attendance in the ADP system
- Maintain a work friendly environment and team atmosphere
- Display a strong level of communication with the Guest Services Manager, team members, upper Management, and guests
- Ability to anticipate the guests needs and exceed their expectations
- Assure employees maintain high levels of guest service
- Move guest luggage to and from vehicle as needed
- Address guest concerns and or complaints in a timely and professional manner
- Using the Nugget’s system of recognition, recognize team members who are going “above and beyond” as appropriate
- Knowledgeable of and consistently follow Nugget policies and procedures as well as appropriate local, state, and federal regulations
- Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike
- Immediately report unsafe conditions, team member or guest incidents to Security, Management, and the Safety Manager
- Maintain a positive and professional image for the Nugget when performing duties or representing the Nugget and encourages others to do the same
- Regular predictable attendance is required
- Other duties and responsibilities as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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