GUEST SERVICES SUPERVISOR NF3

Marine Corps Community Services (MCCS) is a vital organization dedicated to supporting and enhancing the quality of life for Marines, their families, and members of the Marine Corps Community. MCCS operates as a comprehensive program that provides numerous services aimed at improving the well-being and morale of its community. This organization thrives on a team-oriented environment that involves military personnel, civilian employees, contractors, and volunteers, all working together to ensure the smooth and effective functioning of the program. MCCS is committed to fostering a supportive atmosphere that addresses the unique needs of the Marine Corps community through various initiatives and resources.

The role available within MCCS focuses on hotel and lodging business administration, requiring a candidate with extensive experience and a strong understanding of business practices and market conditions relevant to the position. This role is essential in maintaining the high standards of service and efficiency expected by MCCS, involving responsibilities that blend administrative, supervisory, and customer service tasks. The ideal candidate will have at least three years of experience in hotel or lodging business administration, demonstrating familiarity with the technical and program requirements needed to perform these duties effectively. Skillful operation of office machines, including personal computers, is necessary, alongside excellent communication skills, both orally and in writing.

This position demands an individual with an outgoing personality and strong interpersonal skills, capable of interacting with customers tactfully and diplomatically. Good telephone etiquette is also a must, since clear and professional communication is critical in this role. While supervisory experience in hotel or lodging is preferred, it is important that the candidate can lead and manage a team effectively, establishing and maintaining positive working relationships with supervisors, subordinates, and other officials. Knowledge of Non-Appropriated Fund (NAF) policies and procedures is advantageous, as these guidelines play a significant role in the operations at MCCS.

Physically, the role requires the incumbent to handle some manual tasks, including the ability to lift and carry objects weighing up to 45 pounds independently and heavier objects over 45 pounds with assistance. This mixed nature of the position means that the candidate must be adaptable, combining administrative duties with practical hands-on tasks as needed. Employment type for this position is categorized as Other, which may imply flexible or non-traditional work arrangements based on MCCS’s operational needs.

To summarize, this MCCS position is ideal for a proactive, experienced professional with a background in hotel or lodging business administration who thrives in a team-focused, supportive environment. The candidate will play a key role in enhancing service delivery, supporting Marine Corps personnel and their families, and contributing to the overall success of the MCCS mission.