Guest Services Supervisor - Marriott Fort Collins, Colorado

Hotel Equities is a renowned multi-award-winning hotel development and hospitality management company dedicated to excellence in the hospitality industry. With a strong reputation for delivering exceptional guest experiences, Hotel Equities oversees a diverse portfolio of properties across the United States, ensuring that each hotel under its management operates with the highest standards of service, quality, and efficiency. The company prides itself on fostering a team-driven and values-based culture where employees are supported and empowered to achieve their full potential while contributing to the success of the organization and the satisfaction of its guests. Operating hotels that range from upscale to midscale brands, Hotel Equities emphasizes innovation, operational excellence, and a customer-centric approach to hospitality.

Currently, Hotel Equities is seeking a dedicated and experienced Guest Services Supervisor to join the team at the Marriott in Fort Collins, Colorado. This full-time position offers an hourly pay range of $18.00 to $21.00, reflecting the importance of the role within the hotel's operational success. The Guest Services Supervisor plays a pivotal role in enhancing customer satisfaction by overseeing and ensuring the delivery of efficient and courteous front desk services in line with the company’s standards. As the first point of contact for guests arriving, departing, or staying at the hotel, the supervisor responds professionally and courteously, providing accurate and timely information and services to meet guests’ needs and expectations.

The role involves supervising front desk operations, training and coaching staff, managing guest concerns promptly and effectively, and maintaining a welcoming environment. The supervisor is responsible for ensuring that all front desk functions—including phone management, check-ins and check-outs, reservations, transportation services, and more—are executed accurately and with friendly service. They also handle special guest requests, VIP programs, and support other hotel departments during emergencies or peak times. This role demands excellent communication skills, leadership ability, and a comprehensive understanding of hotel operations, services, and facilities.

Beyond day-to-day operations, the Guest Services Supervisor actively contributes to increasing hotel revenues by promoting room upgrades and hotel amenities. The position requires adherence to company procedures and work policies, modeling desired behaviors, and maintaining effective communication channels across all departments. Candidates for this position should have prior experience with hotel front desk operations, ideally with supervisory experience and familiarity with Marriott or other major hotel brand standards such as Hilton, IHG, Wyndham, or Hyatt.

This opportunity is ideal for individuals passionate about hospitality, committed to delivering exceptional guest service, and looking for career growth opportunities within a progressive and supportive company. Hotel Equities offers a competitive benefits package including medical, dental, vision coverage, vacation and holiday pay, employee assistance programs, flexible scheduling, and more. Join Hotel Equities at the Marriott Fort Collins and be a vital part of a team that values your contributions and supports your professional development.