Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $21.00
Benefits
Employee Discounts
Paid Time Off
Training and development opportunities
401k
medical benefits
24/7 Online Care
Pet insurance
Job Description
Geronimo Hospitality Group is a distinguished leader in the hospitality industry, recognized for its collection of award-winning boutique hotels, restaurants, and clubs. With a unique and dynamic work environment, the group prides itself on challenging the status quo and setting new standards for excellence and innovation within the hospitality sector. The company is dedicated to creating standout destinations rather than mere pit stops, fostering a culture that embraces creativity, hard work, and the ambition to push boundaries. Their portfolio includes boutique properties that cater to guests seeking distinctive experiences combined with top-tier service and style. Among these properties is Hotel Renegade in Boise, a boutique hotel that uniquely blends rough and refined elements to wake up the inner rebel in every guest, encouraging adventure and exploration through meticulously crafted details and personalized stays.
The role of Guest Services Supervisor at Geronimo Hospitality Group is an exceptional opportunity to join a team that values leadership, innovation, and guest satisfaction above all else. This full-time position offers a competitive wage of $21.00 per hour and is designed for individuals who aspire to make a significant impact on guests' experiences. The supervisor will play a critical role in overseeing all front desk functions, managing schedules, training staff, and executing special projects. This role demands a proactive and detail-oriented professional who can effectively manage computer systems, cash handling, audits, and credit transactions while ensuring that all hotel standards for guest service are consistently met and exceeded.
In addition to daily supervisory responsibilities, this position involves developing training programs, maintaining organizational discipline in collaboration with human resources, and maximizing hotel revenue through efficient reservation management. The Guest Services Supervisor acts as a liaison among various hotel departments to enhance communication and guest satisfaction, coordinating efforts that foster seamless operations and an elevated hospitality experience. The ideal candidate is not only well-versed in policy enforcement and labor scheduling but also fosters positive relationships with guests and corporate accounts to ensure repeat business and loyalty.
Geronimo Hospitality Group is committed to rewarding dedication and skill with excellent perks including employee discounts, paid time off, opportunities for training and development, medical and pet insurance, 401K plan, and 24/7 online care services. This role presents a unique platform for motivated individuals who are ready to build their future within a vibrant and supportive workplace that encourages personal and professional growth. If you are passionate about guest service, ready to embrace responsibility, and eager to contribute to creating memorable "Geronimoments," this is the perfect position for you to elevate your hospitality career.
The role of Guest Services Supervisor at Geronimo Hospitality Group is an exceptional opportunity to join a team that values leadership, innovation, and guest satisfaction above all else. This full-time position offers a competitive wage of $21.00 per hour and is designed for individuals who aspire to make a significant impact on guests' experiences. The supervisor will play a critical role in overseeing all front desk functions, managing schedules, training staff, and executing special projects. This role demands a proactive and detail-oriented professional who can effectively manage computer systems, cash handling, audits, and credit transactions while ensuring that all hotel standards for guest service are consistently met and exceeded.
In addition to daily supervisory responsibilities, this position involves developing training programs, maintaining organizational discipline in collaboration with human resources, and maximizing hotel revenue through efficient reservation management. The Guest Services Supervisor acts as a liaison among various hotel departments to enhance communication and guest satisfaction, coordinating efforts that foster seamless operations and an elevated hospitality experience. The ideal candidate is not only well-versed in policy enforcement and labor scheduling but also fosters positive relationships with guests and corporate accounts to ensure repeat business and loyalty.
Geronimo Hospitality Group is committed to rewarding dedication and skill with excellent perks including employee discounts, paid time off, opportunities for training and development, medical and pet insurance, 401K plan, and 24/7 online care services. This role presents a unique platform for motivated individuals who are ready to build their future within a vibrant and supportive workplace that encourages personal and professional growth. If you are passionate about guest service, ready to embrace responsibility, and eager to contribute to creating memorable "Geronimoments," this is the perfect position for you to elevate your hospitality career.
Job Requirements
- High school diploma or equivalent
- minimum 1 year hotel experience required
- computer skills including Microsoft Office
- U.S. work authorization required
Job Qualifications
- High school diploma or equivalent
- minimum 1 year hotel experience required
- computer skills including Microsoft Office
- college degree preferred
- supervisor experience preferred
- knowledge of Opera PMS preferred
Job Duties
- Ensure all guests are being treated in an efficient and courteous manner and that all standards are being applied
- responsible for guest service enrichment and recovery
- responsible for maintaining positive relationships with repeat guests and all corporate accounts
- assist with conducting inspections of the hotel property to ensure cleanliness and maintenance standards are met
- responsible for ordering and maintaining office supplies
- always maintain a neat and clean professional appearance
- ensure all customer satisfaction quality standards are complied with and that policies and procedures are consistently applied
- creation of training programs
- maintaining the companys progressive discipline program and organized associate files in conjunction with human resources
- maintaining all reservations to maximize bookings and revenue in accordance with hotel standards
- coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction
- schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met
- be knowledgeable of hotel policies regarding personnel and administer prompt, fair and consistent corrective action for all violations of company policies, rules, and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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