Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
employee recognition programs
Job Description
The Nugget is a renowned hotel and casino establishment known for providing exceptional hospitality services to its guests. Located in a vibrant region, the Nugget has earned a reputation for quality guest experiences, blending comfort with excitement. As a prominent figure in the hospitality industry, the Nugget focuses on delivering outstanding customer service, creating a welcoming atmosphere for both leisure and business travelers. The establishment offers a dynamic work environment that values teamwork, safety, and professional growth, making it an attractive place to build a career in guest services.
The role of a Guest Services Supervisor at the Nugget is pivotal to maintaining the highest standards of guest satisfaction. This position involves leading the valet and bell desk teams, crucial front-line operations that often create the first impression guests have upon arrival. As a Guest Services Supervisor, you will be responsible for overseeing the parking operations staff, ensuring efficient and safe handling of vehicles, and providing guests with timely assistance that enhances their overall experience.
In this supervisory role, you are expected to lead by example, demonstrating exceptional guest service skills, tact, and diplomacy, especially when dealing with difficult situations or guests. Your responsibilities include resolving guest complaints professionally and promptly, supporting your team members, and maintaining a positive work environment. Additionally, you will handle administrative duties such as approving time and attendance and ensuring compliance with the Nugget's policies, as well as local, state, and federal regulations.
The position requires strong communication skills to collaborate effectively with the Guest Services Manager, upper management, team members, and guests. You will be instrumental in anticipating guest needs and exceeding their expectations, which is a direct reflection of the Nugget’s commitment to excellence. The role also includes practical tasks such as moving guest luggage, managing safety protocols, reporting incidents, and fostering a culture of recognition and appreciation for exceptional team performance.
The Guest Services Supervisor role at the Nugget is not only about supervision but also about embodying the professional image and ethos of the Nugget. Regular and predictable attendance is crucial, as well as the ability to manage multiple priorities efficiently. This opportunity is ideal for individuals passionate about guest service, leadership, and working in a vibrant, fast-paced hospitality environment. The role requires readiness to work both indoors and outdoors, sometimes under varied environmental conditions, reinforcing the dynamic and rewarding nature of this position. This employment is full-time, and while specific salary details are not provided, the position promises a comprehensive employment experience within a respected hotel and casino establishment.
The role of a Guest Services Supervisor at the Nugget is pivotal to maintaining the highest standards of guest satisfaction. This position involves leading the valet and bell desk teams, crucial front-line operations that often create the first impression guests have upon arrival. As a Guest Services Supervisor, you will be responsible for overseeing the parking operations staff, ensuring efficient and safe handling of vehicles, and providing guests with timely assistance that enhances their overall experience.
In this supervisory role, you are expected to lead by example, demonstrating exceptional guest service skills, tact, and diplomacy, especially when dealing with difficult situations or guests. Your responsibilities include resolving guest complaints professionally and promptly, supporting your team members, and maintaining a positive work environment. Additionally, you will handle administrative duties such as approving time and attendance and ensuring compliance with the Nugget's policies, as well as local, state, and federal regulations.
The position requires strong communication skills to collaborate effectively with the Guest Services Manager, upper management, team members, and guests. You will be instrumental in anticipating guest needs and exceeding their expectations, which is a direct reflection of the Nugget’s commitment to excellence. The role also includes practical tasks such as moving guest luggage, managing safety protocols, reporting incidents, and fostering a culture of recognition and appreciation for exceptional team performance.
The Guest Services Supervisor role at the Nugget is not only about supervision but also about embodying the professional image and ethos of the Nugget. Regular and predictable attendance is crucial, as well as the ability to manage multiple priorities efficiently. This opportunity is ideal for individuals passionate about guest service, leadership, and working in a vibrant, fast-paced hospitality environment. The role requires readiness to work both indoors and outdoors, sometimes under varied environmental conditions, reinforcing the dynamic and rewarding nature of this position. This employment is full-time, and while specific salary details are not provided, the position promises a comprehensive employment experience within a respected hotel and casino establishment.
Job Requirements
- Must be a minimum of 18 years old
- ability to drive a manual and automatic vehicle
- high school diploma or equivalent
- minimum of 3 years safe driving experience
- ability to provide outstanding guest service every time
- ability to balance multiple tasks and demonstrate good time management
- basic knowledge of Microsoft Office including Excel Word and Outlook
- Alcohol Awareness Certification
- valid Nevada driver’s license with a clean 3-year DMV record
- ability to walk stand or sit for extended periods
- ability to lift and move products up to 75 lbs
- fine finger manipulation
- work environment may include smoke variable temperature lighting and noise levels
- willingness to work indoors and outdoors during special events
Job Qualifications
- High school diploma or equivalent
- minimum of 3 years safe driving experience
- ability to provide outstanding guest service every time
- ability to balance multiple tasks and demonstrate good time management
- basic knowledge of Microsoft Office including Excel Word and Outlook
- effective verbal and written communication skills in English
- Alcohol Awareness Certification
- valid Nevada driver’s license with a clean 3-year DMV record
Job Duties
- Supervise and oversee parking operation staff ensuring proper key handling and safe efficient parking and retrieval of vehicles
- ensure smooth arrival and departure for guests assisting in timely parking and retrieval of vehicles
- lead by example showing tact and diplomacy with difficult guests
- handle guest related concerns questions claims and service issues professionally and timely
- follow proper procedure for timely submittal of paperwork for team member or guest incidents accidents
- approve time and attendance in the ADP system as required
- maintain a work friendly environment and team atmosphere
- communicate effectively with management team members and guests
- anticipate guests needs and assure employees maintain high guest service levels
- move guest luggage to and from vehicles as needed
- recognize team members going above and beyond using the Nugget’s recognition system
- consistently follow Nugget policies procedures and legal regulations
- perform work safely maintaining a safe environment
- report unsafe conditions team member or guest incidents promptly
- maintain a positive professional image for the Nugget when representing the company
- attend regularly and perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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