Guest Services Supervisor Fulltime Varied Shifts

Sparks, NV, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

employee recognition programs

Job Description

The Nugget is a renowned hotel and casino establishment known for providing exceptional hospitality services to its guests. Located in a vibrant region, the Nugget has earned a reputation for quality guest experiences, blending comfort with excitement. As a prominent figure in the hospitality industry, the Nugget focuses on delivering outstanding customer service, creating a welcoming atmosphere for both leisure and business travelers. The establishment offers a dynamic work environment that values teamwork, safety, and professional growth, making it an attractive place to build a career in guest services.

The role of a Guest Services Supervisor at the Nugg... Show More

Job Requirements

Must be a minimum of 18 years old
ability to drive a manual and automatic vehicle
high school diploma or equivalent
minimum of 3 years safe driving experience
ability to provide outstanding guest service every time
ability to balance multiple tasks and demonstrate good time management
basic knowledge of Microsoft Office including Excel Word and Outlook
Alcohol Awareness Certification
valid Nevada driver’s license with a clean 3-year DMV record
ability to walk stand or sit for extended periods
ability to lift and move products up to 75 lbs
fine finger manipulation
work environment may include smoke variable temperature lighting and noise levels
willingness to work indoors and outdoors during special events

Job Qualifications

High school diploma or equivalent
minimum of 3 years safe driving experience
ability to provide outstanding guest service every time
ability to balance multiple tasks and demonstrate good time management
basic knowledge of Microsoft Office including Excel Word and Outlook
effective verbal and written communication skills in English
Alcohol Awareness Certification
valid Nevada driver’s license with a clean 3-year DMV record

Job Duties

Supervise and oversee parking operation staff ensuring proper key handling and safe efficient parking and retrieval of vehicles
ensure smooth arrival and departure for guests assisting in timely parking and retrieval of vehicles
lead by example showing tact and diplomacy with difficult guests
handle guest related concerns questions claims and service issues professionally and timely
follow proper procedure for timely submittal of paperwork for team member or guest incidents accidents
approve time and attendance in the ADP system as required
maintain a work friendly environment and team atmosphere
communicate effectively with management team members and guests
anticipate guests needs and assure employees maintain high guest service levels
move guest luggage to and from vehicles as needed
recognize team members going above and beyond using the Nugget’s recognition system
consistently follow Nugget policies procedures and legal regulations
perform work safely maintaining a safe environment
report unsafe conditions team member or guest incidents promptly
maintain a positive professional image for the Nugget when representing the company
attend regularly and perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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