Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $18.00
Work Schedule
Flexible
Benefits
Incredible travel perks
Employee Stock Purchase Program
Paid parental leave
Caregiving support
Crisis concierge
Mental Health Resources
Paid Time Off
health benefits
retirement plans
Job Description
Hilton Hotels is a globally renowned leader in the hospitality industry, known for delivering exceptional experiences to millions of guests worldwide. With a legacy of welcoming over 3 billion guests, Hilton has established itself as a symbol of warmth, light, and top-tier service. Hilton operates a diverse portfolio of world-class brands that cater to a variety of traveler needs, from luxury accommodations to comfortable economy stays, ensuring that every guest enjoys a memorable visit. The company prides itself on fostering an award-winning workplace culture that has earned recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. Hilton's commitment to its employees is reflected in its comprehensive benefits and development opportunities, creating an environment where team members can thrive both personally and professionally.
The role of Guest Services Supervisor at Hilton is pivotal in creating those unforgettable guest experiences that define the brand. As a Guest Services Supervisor, you will lead the guest services team, overseeing operations such as bell services, luggage storage, package delivery, valet, and parking to ensure every guest receives seamless and personalized service. This leadership position requires scheduling, task assignment, conducting pre-shift meetings, and providing continuous training and feedback to your team. Beyond daily operations, you will be instrumental in resolving guest concerns directly and supporting your team during complex or escalated issues. Additionally, you will manage special projects and departmental initiatives that contribute to Hilton’s high standards of hospitality. The role embodies Hilton’s core values: a passion for hospitality, acting with integrity, inspiring leadership, teamwork, ownership, and a focus on delivering excellence every moment.
Joining Hilton means more than just starting a new job; it is a commitment to a rewarding career journey where your contributions brighten guests' days and enhance their experiences. Hilton supports its employees with industry-leading benefits, including incredible travel perks such as discounted stays at their hotels, financial investment opportunities through an employee stock purchase program, paid parental leave, personalized caregiving support, and mental health resources. The company also offers generous paid time off and comprehensive health and welfare benefits to accommodate the well-being of its team members and their families. Hilton's dedication to its workforce ensures that every employee feels valued, empowered, and equipped to succeed, creating a workplace culture that celebrates recognition and growth opportunities.
Whether you are launching your hospitality career or seeking to elevate your leadership skills, Hilton offers a dynamic environment where you can make a meaningful impact. By joining Hilton as a Guest Services Supervisor, you become part of a celebrated legacy that fills the earth with the light and warmth of hospitality. Here, the emphasis is not only on extraordinary guest experiences but also on fostering an inclusive, supportive, and award-winning culture that champions excellence, collaboration, and continuous improvement. Embark on your Hilton journey and help create magical experiences for guests while building a fulfilling, long-term career in one of the most respected companies in the hospitality industry.
The role of Guest Services Supervisor at Hilton is pivotal in creating those unforgettable guest experiences that define the brand. As a Guest Services Supervisor, you will lead the guest services team, overseeing operations such as bell services, luggage storage, package delivery, valet, and parking to ensure every guest receives seamless and personalized service. This leadership position requires scheduling, task assignment, conducting pre-shift meetings, and providing continuous training and feedback to your team. Beyond daily operations, you will be instrumental in resolving guest concerns directly and supporting your team during complex or escalated issues. Additionally, you will manage special projects and departmental initiatives that contribute to Hilton’s high standards of hospitality. The role embodies Hilton’s core values: a passion for hospitality, acting with integrity, inspiring leadership, teamwork, ownership, and a focus on delivering excellence every moment.
Joining Hilton means more than just starting a new job; it is a commitment to a rewarding career journey where your contributions brighten guests' days and enhance their experiences. Hilton supports its employees with industry-leading benefits, including incredible travel perks such as discounted stays at their hotels, financial investment opportunities through an employee stock purchase program, paid parental leave, personalized caregiving support, and mental health resources. The company also offers generous paid time off and comprehensive health and welfare benefits to accommodate the well-being of its team members and their families. Hilton's dedication to its workforce ensures that every employee feels valued, empowered, and equipped to succeed, creating a workplace culture that celebrates recognition and growth opportunities.
Whether you are launching your hospitality career or seeking to elevate your leadership skills, Hilton offers a dynamic environment where you can make a meaningful impact. By joining Hilton as a Guest Services Supervisor, you become part of a celebrated legacy that fills the earth with the light and warmth of hospitality. Here, the emphasis is not only on extraordinary guest experiences but also on fostering an inclusive, supportive, and award-winning culture that champions excellence, collaboration, and continuous improvement. Embark on your Hilton journey and help create magical experiences for guests while building a fulfilling, long-term career in one of the most respected companies in the hospitality industry.
Job Requirements
- High school diploma or equivalent
- Proven experience in hospitality or guest services supervision
- Strong leadership, communication, and organizational skills
- Ability to manage and motivate a team
- Problem-solving skills and the ability to handle guest issues effectively
- Flexibility to work various shifts including evenings, weekends, and holidays
- Proficiency with hotel management software and guest service platforms
Job Qualifications
- Prior experience in guest services or hospitality supervisory roles
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Ability to handle guest concerns with professionalism and empathy
- Knowledge of hotel operations and guest service systems
- Ability to manage multiple tasks and prioritize effectively
- Commitment to Hilton's core values and exceptional service standards
Job Duties
- Supervise guest services team including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
- Lead day-to-day team operations by creating schedules, assigning tasks, conducting pre-shift meetings, and providing training, guidance, and in-the-moment feedback
- Oversee guest issue resolution by responding to guest inquiries and concerns directly and supporting team members with complex or escalated issues
- Manage special projects and lead department initiatives or ad-hoc assignments
- Ensure adherence to Hilton's core values: hospitality, integrity, leadership, teamwork, ownership, and urgency
- Foster a positive team environment that encourages collaboration and high performance
- Monitor and report on team performance metrics and guest satisfaction scores
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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