Guest Services Supervisor

Great Wolf is a leading family resort and water park operator known for delivering memorable vacation experiences to families with children. With locations across North America, Great Wolf Lodge combines themed accommodation with engaging waterpark activities and entertainment tailored to guests of all ages. The company’s mission revolves around creating a welcoming environment that fosters family bonding, fun, and lifelong memories. Renowned for its vibrant atmosphere and exceptional guest service, Great Wolf continually invests in employee development and inclusive workplace culture, making it a preferred employer in the hospitality and leisure industry.

The role of Guest Services Supervisor at Great Wolf is a pivotal leadership position responsible for ensuring an exceptional guest experience and the efficient operation of the front desk and lodge services. This supervisory role involves direct interaction with guests and front-line staff, focusing on delivering quality service, managing daily operational tasks, and supporting team members. The Guest Services Supervisor contributes to the overall profitability and success of the lodge by upholding service standards, guiding the guest services team, and resolving guest concerns promptly.

This is a full-time, part-time, and flexible schedule opportunity, with an hourly pay rate of $20.00. The position offers an excellent career development pathway, with access to Great Wolf University for training and leadership programs. Employees enjoy exclusive perks such as discounted vacations, referral incentives, and comprehensive health benefits. The work environment emphasizes diversity, inclusion, and well-being, supporting employees through wellness resources and an Employee Assistance Program.

In the Guest Services Supervisor role, you will supervise daily front office operations, ensuring safety and service excellence are maintained. You will oversee check-in procedures, coach and motivate staff, participate in staff scheduling and recruitment, and collaborate with leadership to improve guest satisfaction scores. Your leadership will help maintain organized, safe, and well-stocked front desk and back-of-house areas. You will also play a role in performance management and employee engagement activities, fostering a positive work culture that encourages growth and recognition.

Great Wolf values candidates who have prior experience in the rooms division or front desk roles, demonstrate strong customer service and conflict resolution skills, and are proficient with essential software like Microsoft Office. Candidates with a hospitality-related degree and experience with systems like Opera are preferred. Physical ability to lift 30 pounds and work flexible schedules including nights, weekends, and holidays is required.

Joining the Great Wolf Pack means growing your career in a supportive, fun, and dynamic environment that prioritizes your professional development and personal well-being. If you are passionate about hospitality, thrive in a fast-paced setting, and enjoy leading teams to provide outstanding guest experiences, this role offers a rewarding opportunity to make a meaningful impact in a respected family resort brand.