Guest Services Supervisor

Aparium Hospitality is an innovative and thoughtful hotel brand distinguished by its unique approach to hospitality, blending the efficiency and scale of large hotel companies with the unique charm and personalized service of boutique properties. Committed to honoring the culture, character, and heritage of the neighborhoods it serves, Aparium Hospitality creates spaces where guests and associates feel valued and celebrated. Among its portfolio is the Hewing Hotel, located in Minneapolis' vibrant North Loop neighborhood, known as the Warehouse District, a historic cultural hub and home to major landmarks like Target Field. Situated in the century-old Jackson Building, the hotel draws deep inspiration and significance from the local atmosphere, setting it apart from other hospitality options in the Twin Cities.

The Guest Services Supervisor position at Aparium Hospitality offers a unique opportunity to contribute to a place where hospitality meets genuine care, community connection, and cultural relevance. This role is non-exempt and offers competitive pay at $22.00 per hour. It includes rich employee benefits such as paid vacation, sick time, holidays, comprehensive medical, dental, vision, and pet insurance, employer-paid life insurance, a 401(k) retirement plan with employer match, and volunteer paid time off, among others.

As a Guest Services Supervisor, you will be at the heart of the guest experience, working closely with the Guest Services Manager to create an atmosphere where guests feel comfortable, valued, and inspired by the local culture. You will supervise a hospitality team dedicated to delivering exceptional service and memorable experiences. Part leader, part front-line host, this role requires a deep knowledge of rooms division operations and a proactive commitment to quality and innovation. Your day will be spent largely in the lobby, engaging directly with guests and guiding your team to meet and exceed service standards. You will be a versatile presence, adept at everything from coordinating special events and guest tours to hands-on roles such as bell service or valet assistance.

This position demands a blend of hands-on leadership with strategic oversight, emphasizing collaboration, continuous coaching, and an acute awareness of guest needs. The ideal candidate will possess strong communication skills, adaptability, and a passion for elevating guest experiences through thoughtful and spontaneous service. Moreover, the role embraces diversity, equity, and inclusion, fostering a strong sense of belonging for associates and guests alike.

At Aparium Hospitality, the Guest Services Supervisor is not only a manager but also a community builder, culture bearer, and ambassador of the brand's core values of People, Place, and Character. By joining this team, you become part of a forward-thinking company that values creativity, humility, and respect for the unique stories and talents of each team member and guest. Your leadership will contribute directly to shaping an environment that feels less like a hotel and more like a welcoming home where every detail matters and every interaction counts.