Guest Services Supervisor

Loews Hotels & Co is a prominent owner and operator of luxury hotels with a distinguished portfolio of hotels and resorts located across major city centers and resort destinations throughout the United States. Known for upholding and surpassing Four Diamond standards, Loews Hotels prides itself on delivering unique, high-quality hospitality experiences that are intimately connected with the local culture and community. Since its founding in 1960, Loews Hotels & Co has established itself as a leader in the luxury hospitality industry by consistently offering guests memorable, approachable, and personalized travel experiences that reflect the spirit of each location. Its properties are not just places to stay; they are destinations in their own right that embrace and celebrate their local surroundings through carefully curated experiences. This dedication to excellence and local authenticity makes Loews Hotels a top choice for discerning travelers seeking exceptional service and comfort.

The Guest Service Supervisor role at Loews Hotels places you at the heart of delivering extraordinary guest experiences. This position carries the vital responsibility of leading and inspiring the concierge, club services, and bell teams to provide personalized, seamless, and highly attentive service to all guests. You will be collaborating closely with various departments and the Guest Services Manager to ensure the team operates smoothly and effectively. Your leadership will directly impact guest satisfaction, encouraging repeat visits and promoting the Loews brand's reputation for quality service.

As a Guest Service Supervisor, your main tasks will focus on managing daily team operations, ensuring that staff are well-trained, motivated, and equipped to meet guest needs promptly and professionally. You will oversee scheduling and labor costs, maintain high service quality standards, and handle guest inquiries and concerns with a problem-solving mindset. Additionally, your knowledge of local attractions will enable you to offer insightful recommendations that enhance the overall guest experience. This role also demands hands-on involvement in inventory management, maintaining service areas, and contributing to continuous improvement efforts.

Loews Hotels is committed to fostering a diverse and inclusive work environment where team members feel a true sense of belonging regardless of age, race, religion, gender identity, or veteran status. The company offers competitive health and wellness benefits, including comprehensive insurance coverage, paid time off, training and development opportunities, tuition reimbursement, pet insurance, and attractive team member hotel rates among other perks. The position requires flexibility to work varied schedules that may include nights, weekends, and holidays. Physical demands include prolonged standing, walking, and the ability to lift and carry items weighing over 75 pounds when needed.

This role is ideal for individuals with a hospitality background who possess strong leadership skills, a guest-focused approach, excellent organizational capabilities, and an ability to manage multiple tasks efficiently. Veterans and military spouses are especially encouraged to apply, reflecting Loews' commitment to supporting those who have served. If you thrive in a dynamic environment where you can make a difference through exceptional guest service and teamwork, this position offers a rewarding and growth-oriented career path within a prestigious hospitality company.