Guest Services Supervisor

Hilton is a renowned global hospitality company with a rich legacy dating back to 1919. As a leader in the lodging sector, Hilton operates an extensive portfolio that includes luxurious full-service hotels and resorts, extended-stay suites, and mid-priced hotels, providing unmatched accommodations, exceptional service, and valuable amenities for both business and leisure travelers. Hilton's commitment to excellence and innovative approach has positioned it as a trusted name in the hospitality industry across the world. Dedicated to its founding vision "to fill the earth with the light and warmth of hospitality," Hilton continuously works to create extraordinary experiences for its guests and an enriching work environment for its employees.

Joining Hilton means becoming part of an award-winning workplace culture that values hospitality, integrity, leadership, teamwork, ownership, and urgency. Hilton is proud to have earned repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. This distinction highlights Hilton’s passion for fostering a supportive, inclusive, and dynamic environment where team members are empowered to grow professionally and personally. The company places a strong emphasis on ethical practices, community involvement, and collaborative spirit, making it an ideal place for individuals who are passionate about delivering exceptional guest experiences and making an impact.

The Team Member role at Hilton is pivotal in ensuring that each guest interaction is memorable and seamless. This position entails supervising the guest services team that handles a variety of essential functions such as bell services, luggage storage, package delivery, valet, and parking. Thoughtful leadership is required to oversee the day-to-day operations, including creating schedules, assigning tasks, conducting pre-shift meetings, and providing ongoing training and feedback to team members. The Team Member also plays a critical role in guest issue resolution by addressing inquiries and concerns directly while supporting team members in managing complex or escalated situations. Additionally, this role involves managing special projects and department initiatives that contribute to continuously enhancing the guest experience.

Hilton seeks candidates who demonstrate the company's core values consistently in their work: hospitality, integrity, leadership, teamwork, ownership, and operating with a sense of urgency. Qualities such as quality, productivity, dependability, customer focus, and adaptability are also highly valued. Working at Hilton is more than a job; it’s a career journey with opportunities for development, advancement, and meaningful impact in the hospitality field.

Team Members at Hilton enjoy a comprehensive benefits package designed to support their well-being and growth. Benefits include medical and vision insurance through Blue Cross Blue Shield of Louisiana, dental and voluntary insurance via SunLife, and a Flexible Spending Account (FSA) through WEX. There is also a 401(k) retirement plan managed by Fidelity, with an employer match of up to 5%, complemented by an Employee Assistance Program (EAP) through ComPsych. Additional perks include free team member meals, discounted parking, property discounts for restaurants, gift shops, and spas, paid time off (PTO), Go Hilton travel discounts, and tuition reimbursement via the Guild Education Program. Most benefits become effective shortly after employment begins, fostering a supportive environment from the start.

Whether you are beginning your career or seeking new opportunities in the hospitality sector, Hilton offers a platform for growth and development. By becoming a Hilton Team Member, you join a community dedicated to making every stay magical and enhancing the travel experience worldwide. Explore the rewarding career path Hilton offers to be part of a globally respected brand committed to excellence and innovative hospitality solutions.