Guest Services Supervisor

Stonebridge is a reputable hospitality company that operates hotels with a commitment to delivering exceptional guest experiences. Located in Aurora, Colorado, Stonebridge has built its reputation on providing outstanding service, comfortable accommodations, and a welcoming atmosphere for travelers. As part of a broader hospitality network, Stonebridge emphasizes quality, professionalism, and the continuous development of its team members to ensure guests receive the highest level of care and satisfaction.

The company offers a full-time position for a Guest Service Supervisor at one of its Aurora, CO locations. This is a non-exempt role reporting directly to the Front Office Manager, with a pay range of $20.00 to $23.00 per hour. The Guest Service Supervisor plays a critical role in maintaining smooth front desk operations by assisting in overseeing the front office staff and ensuring guests are served efficiently, professionally, and with a positive demeanor.

The Guest Service Supervisor works closely with the Guest Service Manager to train and monitor front office staff, ensuring that all guests' needs are met promptly and effectively. This position requires comprehensive knowledge of the hotel's software systems, including handling reservations, processing check-ins and check-outs, posting charges, and managing payments via checks and credit cards. The supervisor is expected to maintain an in-depth understanding of room rates and collaborate with other hotel departments such as Engineering and Housekeeping to address guest maintenance requests and room preparation. Furthermore, the role includes taking action to enhance Guest Service Scores by identifying areas for improvement and coordinating training and coaching sessions.

This role demands a high commitment to quality and productivity standards. The ideal candidate is someone who consistently delivers accurate work, meets or exceeds productivity goals, and demonstrates strong customer service skills. They should be proactive, capable of taking initiative, and accountable for their work performance. Strong communication skills are essential to respond effectively to guest requests and to handle special situations, group bookings, and unusual circumstances. A professional appearance and punctuality are crucial elements that reflect the company's high standards.

Working as a Guest Service Supervisor at Stonebridge offers the opportunity to engage in a dynamic hotel environment characterized by moderate noise levels typical of hospitality settings. The physical demands include standing and walking the majority of the time, with occasional lifting and pushing of light weights. Stonebridge embraces diversity and is an equal opportunity employer committed to providing reasonable accommodations for individuals with disabilities.

Overall, this role is ideal for someone with a bachelor’s degree or equivalent experience in hospitality and customer service, who is flexible about working nights and weekends. It requires fluency in English and the ability to efficiently use Microsoft Office applications and POS systems. This position promises career growth within an established hospitality company that supports its employees through comprehensive benefits and continuous professional development.