Guest Services Supervisor

Great Wolf is a leading family entertainment company specializing in indoor water park resorts across North America. Known for providing memorable, high-quality guest experiences, Great Wolf offers a fun and dynamic environment where families come to create lasting memories. The company places a strong emphasis on guest satisfaction, safety, and employee growth, fostering a supportive and engaging workplace culture. Great Wolf is committed to diversity, equity, and inclusion, offering a welcoming environment for all employees and guests alike. They are currently hiring for the position of Guest Services Supervisor with opportunities for full-time, part-time, and flexible scheduling, reflecting their commitment to work-life balance and employee well-being. The pay rate for this role starts at $20.75 per hour, with additional rewards such as annual bonuses, paid time off, and various benefits as part of the total compensation package.

The Guest Services Supervisor at Great Wolf plays a vital leadership role in daily front desk and lodge operations, directly impacting the guest experience and the smooth running of the resort. This role involves actively supervising the front office team, ensuring all service standards and lodge safety protocols are met efficiently. The Supervisor supports the guest services team by providing coaching, encouragement, and clear communication, striving to create a positive and productive work environment. Responsibilities include managing guest check-in processes, addressing guest concerns promptly, scheduling staff, and maintaining operational efficiency. The Supervisor also partners with department leadership to enhance guest service through performance management and engagement initiatives.

This position offers a unique opportunity to grow within a company that values career development, offering cross-training, leadership programs, and access to Great Wolf University for professional growth. The role requires strong communication skills, proficiency in Microsoft Office, and the ability to handle conflict resolution effectively. Physical requirements include the ability to lift 30 pounds and manage tasks that require standing, sitting, bending, stretching, and twisting. Great Wolf’s supportive workplace environment includes diverse employee benefits like medical, dental, and vision insurance, telehealth resources, a 401(k) with employer match, and paid parental leave. Additionally, employees benefit from various perks such as discounted vacations and employee referral incentives, all designed to prioritize employee well-being and create a rewarding workplace atmosphere.