Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.29 - $21.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) matching
Wellness Support
life and disability coverage
Savings accounts
tuition aid
Travel and lodging perks
Job Description
Stonebridge is a renowned hospitality company dedicated to providing exceptional service standards across its various properties. With a commitment to excellence and a guest-centered approach, Stonebridge operates hotels and resorts that blend comfort, convenience, and top-tier amenities for business and leisure travelers alike. Based in Denver, Colorado, this full-time opportunity is geared towards professionals passionate about hospitality and guest relations. Stonebridge is committed to fostering an inclusive and equitable work environment where diversity and individual contributions are valued and respected. The organization offers competitive pay ranging from 19.29 to 21.00 dollars per hour, along with a comprehensive benefits package to... Show More
Job Requirements
- Bachelor's degree from four-year college or university or one to two years related experience and/or training or equivalent combination of education and experience
- Must have flexibility to work nights and weekends
- Must be able to read and write fluent English
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to interpret and perform basic computer and POS system functions
- Knowledge of Outlook, Word and Excel
Job Qualifications
- Must have flexibility to work nights and weekends
- Must be able to read and write fluent English
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to interpret and perform basic computer and POS system functions
- Knowledge of Outlook, Word and Excel
Job Duties
- Work with Guest Services Manager to train and monitor front office staff
- Monitor guest service scores daily and take action to improve guest satisfaction through training, coaching and problem resolution
- Communicate with the Engineering Department regarding maintenance requests from guests
- Communicate with the Housekeeping Department regarding guest rooms and requests
- Manage all daily transactions and support reservation and guest check-in/check-out processes
- Post all charges accurately and handle guest payments including checks and credit cards
- Assist the Guest Service Manager with special requests, group blocking, and handling unusual circumstances
Job Location
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